Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
What we deliver
Use performance insights to optimize lead times, reduce exceptions, and improve on-time delivery rates. Gain visibility into better-performing competitors and their best practices.
Evaluate how your customer engagement tactics compare against industry standards and fine-tune your approach to drive loyalty.
Identify improvements in logistics and fulfilment to streamline processes, reduce delays, and cut costs.
Benchmark against the industry in real-time, turning raw data into an actionable roadmap for improvement.
Optimize carrier performance by identifying logistical gaps and improvements.
Drive higher customer engagement with post-purchase communications through tailored messages.
Leverage data-driven recommendations and insights to improve logistics workflows.
Optimize operations, reduce costs, and enhance logistics efficiency by tracking key metrics and learning best practices from industry leaders.
KEY FEATURES:
Evaluate customer communication performance using key metrics and refine messaging strategies to boost engagement and loyalty.
KEY FEATURES:
Compare performance with competitors over time to identify strengths, uncover improvement areas, and turn data into actionable insights for strategic growth.
KEY FEATURES:
Leverage data-driven insights to optimize workflows, improve SLAs, and enhance logistics, customer experience, and engagement.
KEY FEATURES:
Access centralized carrier and communication performance reports to track metrics, identify trends, and address competitive gaps efficiently.
KEY FEATURES:
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
parcelLab provides real-time insights into carrier performance, on-time delivery rates, lead times, and exception rates, helping businesses identify bottlenecks and optimize logistics operations. By comparing these metrics against industry benchmarks, companies can reduce delays, lower costs, and enhance customer satisfaction.
By measuring open rates, click-through rates, and email engagement per order, parcelLab helps brands understand how their post-purchase communication compares to industry standards. These insights allow businesses to refine messaging strategies, increase engagement, and drive repeat purchases.
Unlike generic benchmarking tools, parcelLab delivers customized, real-time comparisons across logistics, customer engagement, and customer service metrics. Our platform not only identifies performance gaps but also provides actionable insights to improve delivery efficiency, customer communication, and service strategies—all in one place.