Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
With parcelLab you can
Precision forecasting for peak efficiency
Stay ahead of return volumes with predictive insights that help you plan smarter, act faster, and optimise operations across teams.
KEY FEATURES:
- Real-time predictions ensure brands are prepared for any return scenario, from peak seasons to unexpected surges.
- 8-week forecast horizon provides long-term visibility, allowing retailers to make proactive adjustments in staffing, inventory management, and marketing campaigns.
- Custom forecast horizons allow retailers to define prediction windows that align with operational cycles, incorporating historical data trends.
- Faster refunds and optimized inventory cycles boost customer satisfaction and improve revenue retention. .
Prevent costly disruptions with proactive anomaly detection
Stay in control of returns with intelligent forecasting tools that adapt to real-time trends, seasonal peaks, and unexpected anomalies.
KEY FEATURES:
- Unusual return patterns are identified with 80% precision, allowing retailers to act before operational disruptions occur – preventing warehouse congestion, improving processing speeds, and ensuring more predictable returns management.
- Automated anomaly detection continuously monitors return patterns, adjusting forecasts dynamically to prevent sudden bottlenecks and ensuring warehouse resource management remains efficient.
- Sensitivity adjustment options provide flexible forecast settings (e.g., balanced or conservative), allowing retailers to fine-tune predictions as confidence in the model grows.
- Peak period optimization integrates promotional and seasonal sales data to forecast peak return volumes and avoid operational overload.
Turn return trends into actionable business intelligence
Gain deep visibility into return performance with insights that drive smarter logistics, product improvements, and revenue planning.
KEY FEATURES:
- Granular reports on return trends by category, location, and carrier empower smarter logistical decision-making.
- Peak period optimization integrates promotional and seasonal sales data to forecast peak return volumes and avoid operational overload.
- Actionable insights into return reasons help businesses understand return drivers, enabling targeted product improvements and return reduction strategies.
- Revenue impact forecasting allows retailers to predict return-related revenue losses and optimize financial planning.
Return forecasting you can trust
Make confident, data-backed decisions with accurate return forecasts that continuously improve over time.
KEY FEATURES:
- Forecasting models achieve an accuracy rate of 85%, minimizing uncertainty in warehouse planning and ensuring more reliable return volume predictions.
- Advanced time series forecasting analyzes historical trends, seasonality, and carrier data to improve return volume predictions.
- Tracks and validates prediction accuracy with advanced metrics like Mean Absolute Percentage Error (MAPE), ensuring continuous improvement.
Effortlessly integrates with existing systems
Quickly connect your existing tech stack and start centralizing returns insights—without disrupting operations.
KEY FEATURES:
- Seamless integration with warehouse management systems (WMS), eCommerce platforms, and CRM systems centralizes returns data and actionable insights.
- 1-week implementation time for retailers using parcelLab’s Self-service returns portal or Track & Communicate, with preloaded training data for rapid onboarding.
Key capabilities
Track and communicate
Keep customers in the loop, engaged, and loyal with real-time, automated updates.
KEY FEATURES:
- Get end-to-end visibility for all orders with real-time tracking, split shipment management, and performance monitoring across warehousing, delivery, returns, repairs or claims– all from a centralized dashboard.
- Automate proactive notifications across email, SMS, app push and chatbots, keeping customers informed at every step in their preferred channel.
- Turn routine tracking updates into powerful engagement opportunities by using branded tracking pages, product recommendations, and targeted campaigns that drive revenue.
Set up a branded tracking portal
Stop WISMO/R before it starts.. Seamlessly embed the tracking experience into your website, app, chatbot or MrAccount – fully customized to fit your needs and always synced to one single source of truth.
KEY FEATURES:
- Seamlessly embed a customizable tracking page directly on your website or mobile app with a lightweight JavaScript snippet, ensuring a consistent, on-brand experience for every customer.
- Give customers complete visibility with detailed order summaries, including split shipments, so they always know exactly when their items will arrive.
Run targeted campaigns
Keep customers engaged long after checkout with hyper-personalized campaigns that build loyalty and drive revenue.
KEY FEATURES:
- Group customers based on their behavior, preferences, and purchase history to send tailored campaigns that drive engagement and boost conversions throughout the post-purchase journey.
- Boost revenue per order by embedding personalized upsell and cross-sell offers to emails, in-app notifications, and tracking pages — making every interaction an opportunity to drive more sales.
Predict delivery delays
AI-powered delay predictions that help you inform customers proactively and optimize operations.
KEY FEATURES:
- Detect 90% of delivery delays before they happen, allowing you to take proactive measures to prevent escalations and protect customer trust.
- Set custom delay thresholds based on region, carrier performance, or business priorities to send timely, relevant updates.
- Predictions continuously refine at every tracking checkpoint, ensuring dynamic, real-time responses to disruptions.
Predict delivery delays
AI-powered delay predictions that help you inform customers proactively and optimize operations.
KEY FEATURES:
- Detect 90% of delivery delays before they happen, allowing you to take proactive measures to prevent escalations and protect customer trust.
- Set custom delay thresholds based on region, carrier performance, or business priorities to send timely, relevant updates.
- Predictions continuously refine at every tracking checkpoint, ensuring dynamic, real-time responses to disruptions.
Predict delivery delays
AI-powered delay predictions that help you inform customers proactively and optimize operations.
KEY FEATURES:
- Detect 90% of delivery delays before they happen, allowing you to take proactive measures to prevent escalations and protect customer trust.
- Set custom delay thresholds based on region, carrier performance, or business priorities to send timely, relevant updates.
- Predictions continuously refine at every tracking checkpoint, ensuring dynamic, real-time responses to disruptions.