Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Track and communicate
Keep customers in the loop, engaged, and loyal with real-time, automated updates.
KEY FEATURES:
- Get end-to-end visibility for all orders with real-time tracking, split shipment management, and performance monitoring across warehousing, delivery, returns, repairs or claims– all from a centralized dashboard.
- Automate proactive notifications across email, SMS, app push and chatbots, keeping customers informed at every step in their preferred channel.
- Turn routine tracking updates into powerful engagement opportunities by using branded tracking pages, product recommendations, and targeted campaigns that drive revenue.
Set up a branded tracking portal
Stop WISMO/R before it starts.. Seamlessly embed the tracking experience into your website, app, chatbot or MrAccount – fully customized to fit your needs and always synced to one single source of truth.
KEY FEATURES:
- Seamlessly embed a customizable tracking page directly on your website or mobile app with a lightweight JavaScript snippet, ensuring a consistent, on-brand experience for every customer.
- Give customers complete visibility with detailed order summaries, including split shipments, so they always know exactly when their items will arrive.
Run targeted campaigns
Keep customers engaged long after checkout with hyper-personalized campaigns that build loyalty and drive revenue.
KEY FEATURES:
- Group customers based on their behavior, preferences, and purchase history to send tailored campaigns that drive engagement and boost conversions throughout the post-purchase journey.
- Boost revenue per order by embedding personalized upsell and cross-sell offers to emails, in-app notifications, and tracking pages — making every interaction an opportunity to drive more sales.
Predict delivery delays
AI-powered delay predictions that help you inform customers proactively and optimize operations.
KEY FEATURES:
- Detect 90% of delivery delays before they happen, allowing you to take proactive measures to prevent escalations and protect customer trust.
- Set custom delay thresholds based on region, carrier performance, or business priorities to send timely, relevant updates.
- Predictions continuously refine at every tracking checkpoint, ensuring dynamic, real-time responses to disruptions.
