Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
The future of post-purchase with AI
Say hello to parcelLab AI Agents
Our AI Agents are autonomous and assistive—each designed to solve retail’s most pressing post-purchase challenges. Powered by the parcelLab platform, they form an intelligent application layer that continuously learns and adapts—delivering fully automated, self-optimizing, hyper-personalized post-purchase experiences at scale.
AI Agents, purpose-built for retail
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PPX configurations
A flexible library of post-purchase setups designed to fit any business need.
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Customer touchpoints
AI-powered insights drawn from billions of real customer interactions.
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Service tickets
Continuously learning from customer inquiries to make automation smarter.
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Countries served
Delivering seamless, localized post-purchase experiences worldwide.
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Languages
Speaking your customer’s language, wherever they are in the world.
Ready to get started? Transform your post-purchase experience today
Rewriting the rules of post‐purchase with AI
Today’s customers expect more than just tracking—they want action. They demand proactive updates, hassle-free returns, and instant solutions when things don’t go as planned. parcelLab Agents deliver exactly that, combining personalization and automation to create seamless experiences – at scale.
Revenue recovery agent
Turn returns into opportunities. Automatically reach out with personalized, AI-driven offers that keep customers engaged and recover lost revenue.
WISMO resolution agent
Say goodbye to WISMO overload. parcelLab intercepts customer emails and autonomously responds to WISMO & WISMR inquiries, delivering instant and accurate updates.
Escalation handling agent
Stay ahead of issues—automatically identify your potentially most frustrated customers and reach out with personalized support before problems escalate.
Claims & warranty agent
No more claims headaches. AI-driven automation instantly processes returns for claims and warranties—even beyond your standard return window.
Return CX agent
Our AI continuously tracks your customer engagement and logistics performance, offering real-time suggestions to enhance the experience.
PPX improvement agent
Tap into our vast data and benchmarks to have our AI constantly monitor your customer engagement and logistics performance, suggesting improvements as you go.
Fraud protection agent
Stay one step ahead. Our AI monitors orders and returns in real time, flagging potential fraud before it impacts your business.
Conversational returns agent
Let customers process returns through conversational AI—chat, phone, WhatsApp, and more.
Marketing campaign agent
Our AI will automatically create and deliver targeted marketing campaigns at key post-purchase touchpoints, based on your needs.
PPX template agent
Have our AI create personalized email and tracking page templates tailored to your brand, needs, and best practices.
Insights agent
Our AI can identify patterns and performance gaps in customer engagement, fulfillment, delivery and returns—helping you optimize effortlessly.
Feedback agent
Know what your customer thinks. Our AI tracks engagement and proactively gathers feedback to help you better understand your customers.
Unlock the power of parcelLab’s AI Agents
We’re the only platform for building powerful PPX agents
AI is only as smart as the data it has been trained on and can tap into. With over 10 years and billions of transactions in our databases for post-purchase, we are sourcing from a unique set of insights and knowledge in this domain. The parcelLab Platform is managing thousands of experiences for retailers all over the world, mapping a huge variety of complex supply chains and nuanced brand requirements in existing structured workflows. This allows our agents to act autonomously — to drive real business outcomes fast.
A single hub for complete control
At parcelLab, we’ve unified all post-purchase workflows under one intelligent platform—so you can activate, manage, and fine-tune your AI agents with ease. Whether you need to deploy a single agent for WISMO resolution or orchestrate multiple agents across deliveries, returns, and revenue recovery, the parcelLab Platform puts you in the driver’s seat.
Features that drive post-purchase excellence with AI
One dashboard, total control
Monitor, manage, and optimize your AI Agents in real time. Track performance, deploy new agents, and customize them for specific customer segments or fulfillment channels—all with ease.
Automation control
Increase the efficiency of your team or let agents take over entire tasks and roles. You decide the level of control and autonomy that agents will have. Be ready for it all.
Configurable workflows
Set custom rules for every post-purchase stage – like instructing the Carrier Performance Agent to route only high-value orders via premium carriers, while the Returns Portal Agent follows certain RMA rules for specific product categories.
Trigger & condition set up
Set triggers like delays, refunds, or stock issues to activate the right agent automatically. Adjust thresholds so agents respond exactly when needed.
Automated decision path
Set escalation paths – if fraud is flagged, the Issue Resolution Agent assigns it to higher-tier support, or the Revenue Recovery Agent offers alternatives.
Unified analytics
Instantly spot which agents are driving the best results—like reduced returns processing time, fewer WISMO inquiries, or increased upsell conversions. View all key metrics in one place.
Continuous learning
Our AI learns from every interaction. If the Fraud Detection Agent flags too many false positives, simply adjust its risk model in the dashboard. Over time, the system refines itself for even more accurate results.
Seamless integrations
Whether you use Shopify, SAP, Salesforce, or a custom ERP, all data flows into parcelLab, giving AI Agents the context to make smart decisions.
Open AI & webhooks
Add or remove agents, customize triggers, and sync data effortlessly. Push insights to your CRM or update inventory systems with ease.
Enterprise-grade infrastructure
No matter how many agents you activate or how many orders you process, our platform is built to scale so you can continue to orchestrate without disruption.
Compliance & data protection
Managed within a secure environment, so you can deploy advanced AI Agents without compromising on privacy or regulatory standards.
Transform your post-purchase experience today
