API: The most flexible method of data integration is API. You submit each individual order, get instant feedback, and have the most flexible data structures when calling the order
Products
Integrations
pL Engage Order
This integration sends critical order information, supporting proactive email updates to customers at every stage of their delivery experience.
Benefits of pL Engage Order
By sending order updates via proactive communications with parcelLab, you can provide meaningful updates and information to your customers on their order and reduce calls into customer service. You can customize the content of emails you send out to deliver a personalized experience for your customers and monitor the performance of your communications to help you streamline your processes.
What is pL Engage Order used for
The order integration allows you to send order data via one of our flexible integration methods that is used to send automated communication to customers for events within the delivery process based on defined triggers. This can be customized to adapt to your existing outbound order process and you can set up your communications to drive the content depending on specific values and conditions to ensure it meets your brand’s needs.
pL Engage
pL Platform
Order Management
Customer Experience
Engage Order Integration Overview
Use our order integration to send proactive email notifications to keep customers updated on their order status throughout the order lifecycle, which includes the following benefits:
- Flexible integration options: Send tracking information for one or multiple parcels along with the corresponding order number to parcelLab via API, file transfer, email (BCC) or an event bus integration, which is used to create orders in the parcelLab system.
- Improve customer satisfaction: Provide a great customer service by keeping your customers informed during the delivery process.
- Reduce customer service calls: Ease pressure on your customer service teams through meaningful order updates and information in email notifications.
- Customizable content: Use triggers to create personalized customer journeys beyond simple carrier updates.
How to connect pL Engage Order
To integrate with parcelLab to submit order data, you can use one of the following integration methods:
Step 1
Step 2
Files: Transfer files containing relevant order data through our SFTP server with certificate-based authentication.
Step 3
Email: Email-based transmission is limited in terms of flexibility and data quality but offers a zero-effort integration into parcelLab.
Step 4
Event Bus Integration: Provide access to your event bus systems so parcelLab can connect and receive order data into our system.
Resources
Technical Guide
