What’s shipping at parcelLab

The Fraud & Abuse Protection dashboard is available from the navigation pane in the Returns module and allows you to review fraud signals and access recommended fraud prevention configurations.

The new Returns Portal theme editor gives you full control of the look and feel of your portals. Directly edit the HTML and CSS files that reflect your brand’s visual identity and preview every change before publishing theme updates to a live Returns Portal.

Browse, search, and switch between all your messages in a selected language from one sidebar. Manage localized variants efficiently, without hunting across menus or jumping between individual message types.

Help customers choose the right size with AI-powered recommendations displayed directly on product pages to boost conversion and reduce size-related returns. The Size Recommender analyzes return data and customer feedback to indicate whether items run small, large, or true to size and can be simply integrated via API or a customizable UI widget.

Leverage our Fraud & Abuse Insights tool to view risk signals in the parcelLab App to help you identify behavioral patterns based on customer activity. Then simply create automated policies to reduce refund abuse and protect revenue, while maintaining a frictionless experience for trusted customers.

Leverage AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries. Integrate the WISMO/R agent in your post-purchase emails, chatbot and customer support platforms to provide instant and accurate responses to customer queries about their order and delivery status in real-time.