Product updates
What’s shipping at parcelLab
New capabilities across Retain, Engage, Convert and AI Agents.
Featured updates
The releases changing how retailers run post-purchase
Copilot: From answers to action
Connected to your live account, parcelLab Copilot is your in-app AI assistant that can investigate, configure, improve and troubleshoot your post-purchase setup, with every action under your control.
Build email templates with AI
The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and…
Read the release notes : Build email templates with AI (opens in a new tab)
Fraud & Abuse Protection dashboard
The Fraud & Abuse Protection dashboard is available from the navigation pane in the Returns module and allows you to review fraud signals and…
Read the release notes : Fraud & Abuse Protection dashboard (opens in a new tab)
WISMO/R Agent
Leverage AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries. Integrate the WISMO/R agent in…
Read the release notes : WISMO/R Agent (opens in a new tab)Release timeline
New survey theme editor
Deliver a consistent brand experience across your surveys with the new survey theme editor. Customize your survey design with flexible styling options, advanced settings, and custom CSS for greater control over the look and feel of your surveys.
Build email templates with AI
The AI email template assistant is now available, helping teams generate responsive email templates faster. Simply describe the content, styling, and language you want, then preview and refine the template directly in the email template builder.
Embed app content on the Order Status Page
Enhance your Order Status page with custom apps that deliver engaging content through targeted campaigns alongside tracking updates.
Fraud & Abuse Protection dashboard
The Fraud & Abuse Protection dashboard is available from the navigation pane in the Returns module and allows you to review fraud signals and access recommended fraud prevention configurations.
Returns portal theme editor
The new Returns Portal theme editor gives you full control of the look and feel of your portals. Directly edit the HTML and CSS files that reflect your brand’s visual identity and preview every change before publishing theme updates to a live Returns Portal.
Edit messages by language
Browse, search, and switch between all your messages in a selected language from one sidebar. Manage localized variants efficiently, without hunting across menus or jumping between individual message types.
