What’s shipping at parcelLab

This release introduces returns payment integration, along with other improvements for parcelLab App users.

Payment Provider Integration

Integrated payments for returns lets your customers see and pay all return-related costs upfront during return registration. This provides an improved return experience by increasing clarity around refund deductions, while helping you recover return costs upfront.

In this release, we’ve upgraded Copilot with analytics conversations to unlock insights into your data quicker and delivered more improvements to the App.

Copilot: Chat with your data

Copilot’s newest functionality enables you to have natural language conversations with your analytics data in parcelLab. Looking at your performance analytics, Copilot generates executive summaries and actionable recommendations tailored to your business. This means faster insights, reduced reliance on manual reporting, and the ability to make data-driven improvements that optimize your post-purchase experience.

This release delivers an integration with Poshmark and more enhancements in the parcelLab App.

Poshmark Integration

parcelLab’s Poshmark integration lets your Returns Portal users seamlessly list non-returnable items on Poshmark, with the opportunity to recoup costs and give unwanted items a new home.

This release introduces On-Demand Messaging for proactive customer communications, AI-powered Premium Analytics to get deeper insights, and a collection of updates across the App.

On-Demand Messaging

The On-Demand Messaging feature is available to request for all accounts using parcelLab Journeys! Use real-time tracking and order data to send targeted messages on demand to proactively communicate with customers in cases of fulfillment and delivery issues. The feature release includes the functionality to enable exceptions to message sending (for example: even if the shipment was cancelled).

Premium Analytics

The Premium Analytics feature is now available! Unlock more actionable insights in the parcelLab App with customizable dashboards and visualizations, and access AI-powered predictions, all tailored to your data. This solution supercharges your existing post-purchase insights from by providing you greater visibility, faster decision-making, and data strategies that scale with your business.

In this release, we’ve rolled out our A/B Tests feature to optimize message performance and self-service claims in the Returns Portal to simplify the claims process for customers and retailers.

A/B Testing for Messages

The A/B Tests feature is now live for all accounts using parcelLab Journeys! Experiment with your message components and see what drives higher engagement and conversion among your customers. You can now configure A/B tests for multiple languages and view the results for your A/B test by language.

Self-Service Claims

Streamline the claim handling process by giving customers a simple way to report missing parcels and upload a Declaration of Non-Receipt form directly in the Returns Portal with our new Self-Service Claims feature. All claim details are stored in the tracking record and can be shared with your customer service team to help resolve claim issues faster.

This release is packed with improvements to the parcelLab App and includes the release of the Insights agent.

Gorgias Integration

parcelLab’s Gorgias integration streamlines support workflows by delivering real-time order and tracking information directly in the Gorgias interface. Without needing to switch platforms, customer service agents can easily provide customers with the latest order status information and decrease time to ticket resolution.

Insights Agent

The Insights agent is now available for all parcelLab App users! Get a summary of your reporting data in a highly readable and shareable format, with actionable tips for immediately fine-tuning your post-purchase configuration in the app. Access your AI-powered insights in the Emails Report or using the Copilot prompt menu.