What’s shipping at parcelLab

Leverage our Fraud & Abuse Insights tool to view risk signals in the parcelLab App to help you identify behavioral patterns based on customer activity. Then simply create automated policies to reduce refund abuse and protect revenue, while maintaining a frictionless experience for trusted customers.

Leverage AI-powered customer service assistants to automatically respond to “Where Is my Order/Return?” inquiries. Integrate the WISMO/R agent in your post-purchase emails, chatbot and customer support platforms to provide instant and accurate responses to customer queries about their order and delivery status in real-time.

This release introduces returns payment integration, along with other improvements for parcelLab App users.

Payment Provider Integration

Integrated payments for returns lets your customers see and pay all return-related costs upfront during return registration. This provides an improved return experience by increasing clarity around refund deductions, while helping you recover return costs upfront.

In this release, we’ve upgraded Copilot with analytics conversations to unlock insights into your data quicker and delivered more improvements to the App.

Copilot: Chat with your data

Copilot’s newest functionality enables you to have natural language conversations with your analytics data in parcelLab. Looking at your performance analytics, Copilot generates executive summaries and actionable recommendations tailored to your business. This means faster insights, reduced reliance on manual reporting, and the ability to make data-driven improvements that optimize your post-purchase experience.

This release delivers an integration with Poshmark and more enhancements in the parcelLab App.

Poshmark Integration

parcelLab’s Poshmark integration lets your Returns Portal users seamlessly list non-returnable items on Poshmark, with the opportunity to recoup costs and give unwanted items a new home.

This release introduces On-Demand Messaging for proactive customer communications, AI-powered Premium Analytics to get deeper insights, and a collection of updates across the App.

On-Demand Messaging

The On-Demand Messaging feature is available to request for all accounts using parcelLab Journeys! Use real-time tracking and order data to send targeted messages on demand to proactively communicate with customers in cases of fulfillment and delivery issues. The feature release includes the functionality to enable exceptions to message sending (for example: even if the shipment was cancelled).

Premium Analytics

The Premium Analytics feature is now available! Unlock more actionable insights in the parcelLab App with customizable dashboards and visualizations, and access AI-powered predictions, all tailored to your data. This solution supercharges your existing post-purchase insights from by providing you greater visibility, faster decision-making, and data strategies that scale with your business.