parcelLab named to CB Insights’ Retail Tech 100
parcelLab named to CB Insights’ Retail Tech 100

<I’m not sure how to do that.

We are thrilled to be included in the…

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Our Shopify integration is available now
Our Shopify integration is available now

Our integration with Shopify gives customers access to more features within our platform. Plus,…

Research
We’re pleased to announce our expansion into Asia
We’re pleased to announce our expansion into Asia

Until recently, we have worked with over 500 leading brands in Europe and North America.  However, due to increasing demand in the…

Research
Customer Experience Trends – Amazon, Amazon and more…Amorelie
Customer Experience Trends – Amazon, Amazon and more…Amorelie

Hello & Goodbye,

It’s that time again! Time for our summary of the most important…

Trends
5 ways parcelLab can support brands during peak season
5 ways parcelLab can support brands during peak season

During lockdown, e-commerce saw ten years worth of growth in just three months. The…

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The key findings of the 2020 consumer study
The key findings of the 2020 consumer study

What do online shoppers really want from retailers? Many retailers are not aware of what…

Research
Post-sales experience – one size doesn’t fit all
Post-sales experience – one size doesn’t fit all

The time between placing an order and receiving a package, known as the post-sales experience,…

Research
Customer Experience Trends – Porsche with innovative loyalty program?
Customer Experience Trends – Porsche with innovative loyalty program?

It’s that time again!
We’ve been on the lookout for the best innovations and…

Trends
Celebrating 5 years of parcelLab!
Celebrating 5 years of parcelLab!

5 years ago our founders Anton Eder, Tobias Buxhoidt and Julian Krenge founded the idea of ​​parcelLab. What’s…

Other
Why omnipresent customer support provides a better service experience
Why omnipresent customer support provides a better service experience

Ever felt lost and overwhelmed when wanting to order something online? The variety of products…

Research
Free shipping in online retail – status quo and customer expectations?
Free shipping in online retail – status quo and customer expectations?

“Free shipping!” or “Free shipping for orders over 20 euros!” – we like to read…

Research
How do retailers get Track & Trace problem under control?
How do retailers get Track & Trace problem under control?

All retailers claim that they want to offer their customers an optimal shopping experience, but…

Research
These 5 customer touchpoints increase the repurchase rate
These 5 customer touchpoints increase the repurchase rate

What happens after the order is sent? For many online retailers, contact with customers breaks…

Research
5 customer touch points that will boost your repurchase rate
5 customer touch points that will boost your repurchase rate

Retail brands spend considerable time and effort optimizing customer touch points before and during the…

Research
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