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Online consumer behavior: key figures to remember in 2021
Online consumer behavior: key figures to remember in 2021

Between Black Friday and Christmas, the end of the year has become a key period…

Trends •
parcelLab CEO talks peak season on Retail Focus Podcast
parcelLab CEO talks peak season on Retail Focus Podcast

Tobias Buxhoidt, CEO and co-founder of parcelLab, recently featured on a peak season edition…

Other •
How to make Christmas returns a feast for customers
How to make Christmas returns a feast for customers

How to make Christmas returns a feast for customersA lot is ordered online at Christmas…

Returns •
22% of French consumers will have finished their Christmas shopping by the end of November
22% of French consumers will have finished their Christmas shopping by the end of November

In collaboration with YouGov France, parcelLab surveyed more than 2,000 French consumers to identify their…

Research •
5 key e-commerce trends explored at OX Fest ’21
5 key e-commerce trends explored at OX Fest ’21

parcelLab recently hosted our flagship event, OX Fest ’21. This was not your average virtual…

Trends •
How to deliver a more sustainable holiday season
How to deliver a more sustainable holiday season

Talk to customers, retailers and shipping companies, and you’ll hear the same word everywhere: sustainability.…

Trends •
How DTC brands can reduce cart abandonment
How DTC brands can reduce cart abandonment

We took a look at the top 50 DTC retailers operating in the UK to…

D2C •
How sustainable are US DTC brands?
How sustainable are US DTC brands?

DTC brands often tout themselves as being environmentally conscious and making efforts to improve the…

D2C •
5 tips for brands to succeed this holiday season
5 tips for brands to succeed this holiday season

The 2021 holiday shopping season is going to be bigger, smarter, and more online than…

Trends •
What omnichannel retail looks like in peak season 2021
What omnichannel retail looks like in peak season 2021

Every retailer claims to be omnichannel in 2021. But what does that actually look like…

Trends •
3 ways DTC brands can stand out post-purchase
3 ways DTC brands can stand out post-purchase

The post-purchase experience is critical to driving customer loyalty, retention, and, by extension, a brand’s…

D2C •
10 essential health and beauty stats for the holiday season
10 essential health and beauty stats for the holiday season

What does Christmas 2021 have in store for the health and beauty sector? It could…

Trends •
Hotel Chocolat sends bespoke delivery updates via their app
Hotel Chocolat sends bespoke delivery updates via their app

Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team…

Research •
Hotel Chocolat puts customers first post-purchase
Hotel Chocolat puts customers first post-purchase

Hotel Chocolat, luxury British chocolatier and cacao grower, has partnered with leading Operations…

Research •
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