5 tips for brands to succeed this holiday season
5 tips for brands to succeed this holiday season

The 2021 holiday shopping season is going to be bigger, smarter, and more online than…

Trends
What omnichannel retail looks like in peak season 2021
What omnichannel retail looks like in peak season 2021

Every retailer claims to be omnichannel in 2021. But what does that actually look like…

Trends
3 ways DTC brands can stand out post-purchase
3 ways DTC brands can stand out post-purchase

The post-purchase experience is critical to driving customer loyalty, retention, and, by extension, a brand’s…

D2C
10 essential health and beauty stats for the holiday season
10 essential health and beauty stats for the holiday season

What does Christmas 2021 have in store for the health and beauty sector? It could…

Trends
Hotel Chocolat sends bespoke delivery updates via their app
Hotel Chocolat sends bespoke delivery updates via their app

Hotel Chocolat is a well-loved luxury British chocolatier and cacao grower. Recently, the team

Research
Hotel Chocolat puts customers first post-purchase
Hotel Chocolat puts customers first post-purchase

Hotel Chocolat, luxury British chocolatier and cacao grower, has partnered with leading Operations

Research
Reduce customer service inquiries this peak season
Reduce customer service inquiries this peak season

It’s no secret. Peak season offers brands a huge opportunity to increase sales and maximize…

Trends
Interview of Guillaume Truchet with Le Figaro
Interview of Guillaume Truchet with Le Figaro

Guillaume Truchet, Head of Sales – Southern Europe at parcelLab, was invited a few weeks…

Research
10 health and beauty industry experts to follow in 2021
10 health and beauty industry experts to follow in 2021

The health and beauty industry has changed beyond recognition in the past couple of years.…

Trends
FARFETCH partners with parcelLab to reconnect with customers post-checkout
FARFETCH partners with parcelLab to reconnect with customers post-checkout

FARFETCH, a high-end fashion retailer, first partnered with parcelLab to keep their customers engaged for

Other
Health and Beauty: A guide to post-sales communications
Health and Beauty: A guide to post-sales communications

As health and beauty retailers move from in-store shopping to online sales, staying in touch…

Research
Why our Series C funding round changes people’s whole perspective of our company
Why our Series C funding round changes people’s whole perspective of our company

Last month, we announced that the parcelLab team had successfully raised $112 million in our Series C…

Other
6 ways to identify fake delivery notifications
6 ways to identify fake delivery notifications

Most of us don’t think twice when we receive communication from a carrier about an…

Other
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