What’s shipping at parcelLab

This release introduces our new proprietary Benchmarking to assess your carriers and communications, displays article brand details on the Order Status page, and extends our status model.

Benchmarking Dashboard (Coming Soon)

We’ve added a new Benchmarking dashboard in the Analytics module, providing proprietary benchmarking underpinned by AI and machine learning. The insights help you to identify opportunities to improve your logistics and email communications based on performance against the industry.

Display Article Brand

You can now display the brand of items purchased in the article list on the Order Status page using the `articleBrand` field, if you provide this data. This allows you improved configuration of your Order Status page and to show all relevant information regarding an item to your customers for orders consisting of products from multiple brands.

Force Majeure Status Model Update

A `ForceMajeure` exception event is now available in our status model to provide a specific exception for these types of delay (for example: extreme weather). This is part of an ongoing process to expand our status model to offer more granularity, allowing you to communicate clear updates to your customers on the latest status of an order.

We’ve improved usability for Campaigns to enable quicker campaign creation, added a new Returns Portal feature to manage returns with more data, and integrated with Klaviyo to send your communications.

Campaigns Usability Improvements

Campaigns users can now take advantage of several changes that improve the user experience, allowing you to:

Product Condition Option for Items to Be Returned

You can now include a dropdown menu requesting for the condition of the item to be returned (for example: Packed – Never used). This enables the optimization of warehouse processes for returned products (for example: assessing resale or refund value). You can request for this data to be included in your RMA export.

Klaviyo Integration

Connect Klaviyo with parcelLab through our seamless integration to send your proactive delivery notifications via the Klaviyo platform that use trigger events and order data from the parcelLab system.

In this release, we’ve increased the number of banner slots for campaigns on the Order Status page and added new Returns Portal features to support greater flexibility throughout the returns process.

New Banner Slots for Order Status Page

Increase further engagement with your campaigns by adding up to five banners on your Order Status page using the new campaign banner slots positioned at the top or bottom of the page as well as the standard banner in the third column of the Order Status page.

Gift Returns Portal

Digital gift returns are now available for gifts purchased from Shopify stores!

Additional Customs Invoice for Returns

An additional invoice can be generated for cross-border return shipments. This additional invoice facilitates a smooth customs clearance by providing essential information required for processing (for example: VAT number, EORI number) that may not be present in your default invoices to customers.

SSO for Customer Service Returns Portals

Customer Service Returns Portals are now secured using Single Sign-On (SSO). This ensures that users accessing the Customer Service Returns Portal have been authorized through your SSO configuration for the parcelLab Portal.

This release introduces a new report to measure your webhooks performance and new features that allow you to create email banners using HTML, and display refund payment providers in the Returns Portal.

Webhooks Performance Report

We’ve added a new Webhooks report to the Engagement dashboard in Analytics, allowing you to view which type of webhooks have been sent along with their success and response performance.

HTML Content Type for Email Campaigns

You can now create your campaign banners using HTML through a new HTML editor, with the content directly rendered into emails.

Display Refund Payment Provider

You can display refund payment providers in the Returns Portal to your customers who choose to be compensated through a refund. The original method of payment is displayed on the item selection page and can include information on the refund processing time.

We’ve made configuring and publishing your Promise setup straightforward and added new features that provide help with the claims process, and more personalization when setting up email campaigns.

Promise Self-Service Configuration

We’ve introduced a dedicated UI in the Portal to manage your Promise configuration of carrier service levels, warehouses, and delivery methods. You can then seamlessly publish the setup and display promise dates in your web shop.

Claims Management

Our customer service portal has been updated with a new option to mark tracking records as claimed. This saves a timestamp and claims reason that can later be exported in order to assist with the claims process (for example: claiming lost/damaged shipments with the carrier).

Message Type Selection

Campaigns users can now define the specific email messages (for example: Delivered) that campaign banners are displayed in, providing more control when setting up email campaigns.

Apple Wallet and Google Wallet Integration

iOS and Android users can now store and manage their return QR codes natively if the carrier provides a QR code return option.

Global Returns Portal Selection

Retailers with multiple Returns Portals catering to different languages or countries can now configure a global login page for smoother user experience.