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Why omnipresent customer support provides a better service experience
Why omnipresent customer support provides a better service experience

Ever felt lost and overwhelmed when wanting to order something online? The variety of products…

Research
Free shipping in online retail – status quo and customer expectations?
Free shipping in online retail – status quo and customer expectations?

“Free shipping!” or “Free shipping for orders over 20 euros!” – we like to read…

Research
How do retailers get Track & Trace problem under control?
How do retailers get Track & Trace problem under control?

All retailers claim that they want to offer their customers an optimal shopping experience, but…

Research
These 5 customer touchpoints increase the repurchase rate
These 5 customer touchpoints increase the repurchase rate

What happens after the order is sent? For many online retailers, contact with customers breaks…

Research
5 customer touch points that will boost your repurchase rate
5 customer touch points that will boost your repurchase rate

Retail brands spend considerable time and effort optimizing customer touch points before and during the…

Research
Returns in e-commerce – which online store is the best?
Returns in e-commerce – which online store is the best?

Online retailers know that the topic of returns simply never gets old. The number of…

Returns
7 post-sales experience recommendations for fashion brands
7 post-sales experience recommendations for fashion brands

Are the largest fashion retailers in the UK creating best-in-class customer experiences after checkout? Put simply: no! In order to pinpoint the…

Research
Same-day delivery and express delivery – a review of the situation
Same-day delivery and express delivery – a review of the situation

The party is taking place in the evening, but a few important utensils are still…

Research
How do retailers get to grips with the track & trace problem?
How do retailers get to grips with the track & trace problem?

All retailers preach that they want to offer their customers an optimal shopping experience, but…

Research
parcelLab is among the top 10 start-ups worldwide
parcelLab is among the top 10 start-ups worldwide

We are pleased to announce that we are among the top 50 global startups operating…

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