This year’s Black Friday and Cyber Monday (BFCM) cycle was notable not just for record…

Peak season comes and goes so quickly every year. You spend most of the year working hard on planning sales, managing surging…

How retailers manage their returns journeys has become a hot topic lately, and it is for a…

In episode two of the CX Mixer Podcast, we explore the evolving landscape of men’s…

Finding the right returns management solution can be difficult, especially when a majority promise that…

The CX Mixer podcast is back, and so are our blog recaps of important insights…

Peak season, holiday season, you know it, and you love and hate it at the…

As the cost of acquiring a new customer increases year-over-year, retailers are looking for different…

Returns are the one topic that retailers can’t escape from. They have evolved from a…

In this week’s eye-opening episode of the CX Mixer podcast, we’re…

Ever wondered how top brands navigate the complex world of omnichannel customer experience? In this…

Let’s be honest: returns shouldn’t be this hard. 

For most retailers, what should be a…

For years, retailers have focused on winning the next customer. Marketing dollars flowed, acquisition costs…

Building a loyal customer base isn’t just about selling products. It’s about creating a community.…

Returns are an expected part of the eCommerce journey. Their relative presence with online shopping…

Ever wondered how some brands deliver exceptional customer experiences without massive teams or budgets? In…