The post-purchase experience is as important as any marketing your…
As the cost of acquiring a new customer increases year-over-year, retailers are looking for different…
“A good return experience is more or less dependent on whether you have a frictionless…
In this blog, we will break down the 6 top returns management solutions. This way,…
Here’s a strange pattern Tom Wagener has noticed across dozens of enterprise accounts: the companies…
“We have a returns portal. Returns are handled.”
If that sentence sounds reasonable to you,…
While there are several things you can do to minimize returns, they will always be…
According to NRF’s Retail Returns Landscape report, a whopping $849.9 billion…
“A lot of the people that work at these brands have never seen this done…
The global fashion industry is navigating one of its most challenging periods in years. According…
Most retailers believe they have an AI tool problem. They switch vendors like pants, searching…
The one thing that’s more frustrating than high return rates is return fraud. According to…
At NRF, parcelLab’s Chief Product Officer, Julian Krenge, sat down with Jordan Gesky, formerly of…
eCommerce return rates are a thorn in most retailers’ sides. They are like a sauce…
Once upon a time…
…an enterprise retailer in North America needed to switch post-purchase vendors.…