The one thing that’s more frustrating than high return rates is return fraud. According…
At NRF, parcelLab’s Chief Product Officer, Julian Krenge, sat down with Jordan Gesky, formerly…
eCommerce return rates are a thorn in most retailers’ sides. They are like a…
Once upon a time…
…an enterprise retailer in North America needed to switch…
Peak season comes and goes every year, almost like a fever dream. Was it…
“There’s nobody home. There is nobody on the other side. This is just a…
A new year always feels like a reset button. December is the slow-motion sprint…
This year’s Black Friday and Cyber Monday (BFCM) cycle was notable not just for…
Peak season comes and goes so quickly every year. You spend most of the year working hard on planning…
How retailers manage their returns journeys has become a hot topic lately, and it is for…
In episode two of the CX Mixer Podcast, we explore the evolving landscape of…
The CX Mixer podcast is back, and so are our blog recaps of important…
Peak season, holiday season, you know it, and you love and hate it at…
Returns are the one topic that retailers can’t escape from. They have evolved from…
In this week’s eye-opening episode of the CX Mixer podcast,…
Ever wondered how top brands navigate the complex world of omnichannel customer experience? In…