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Event summary
We’re excited to bring Customer Day back to London!
Join us for an afternoon of inspiration, learning, and meaningful connections with industry peers and parcelLab product experts.
📅 Date: Wednesday 24 June ⏰ Time: 13:00-17:00 🍽 Dinner: Please join us for dinner and an activity after the event 🏠 Venue: The Hoxton, Shoreditch, 81 Great Eastern St, London
Our Customer Days are designed to deliver impact. Discover brand use cases, share best practices, and gain practical insights to enhance your post-purchase customer experience — plus explore our latest innovations at the returning parcelLab Expo with our product experts.
Agenda
The parcelLab Expo is coming to London
Three hands-on stations deep diving into the future of post-purchase.
Returns, done right
Fraud detection that protects your margins.
Segmented returns journeys that actually fit your customers, products and goals — not a one-size-fits-all flow
Customer comms, supercharged
Smart tools to build and maintain branded messages at scale.
Plus meet our Wismo agent — intelligent self-service that deflects WISMO/R tickets before they land.
Analytics that go the distance
Granular search
Chat with your data to get aggregated insights
Our Premium Analytics feature — build fully custom dashboards around the KPIs that matter to your business.
Join us. Get hands-on. See you in London.
👉 Save your spot and stay tuned for more details.
Your questions, answered
All parcelLab customers are invited. Anyone collaborating with parcelLab is welcome. Since space is limited, we kindly ask for individual registration. The event is not open to parcelLab partners, media, or other service providers.
You’re welcome to bring members of your team whom you believe would benefit from the event. However, since spots are limited, please ensure each participant registers individually to secure their spot.
No, the event will not be recorded. We aim to provide our customers with a safe space to exchange and discuss their topics, concerns, and new ideas. Therefore, all discussions and presentations are accessible only to event participants.
Fill out the form above – after registration, you’ll receive a confirmation email with all the important details. We’ll keep you updated on all event developments via email.
If you’re a parcelLab customer willing to share your experiences with other brands and receive feedback, please email us at events@parcelLab.com. We’ll respond within 1-2 business days and do our best to include you in the agenda of this event or our next Customer Day agenda.
