CommerceNext Post-Purchase Forum 2026

We’re heading to New York City for the CommerceNext Post-Purchase Forum on October 15, 2026 — and this one is a big one.

parcelLab is joining FedEx as a title co-sponsor for a full day dedicated to what happens after checkout. Hosted at Hudson Yards, the Forum will bring together retail, ecommerce, digital, and operations leaders for candid conversations about the strategies and technology shaping the future of post-purchase.

And we’ll have something new to share…

Join us in New York for fresh research, practical conversations, and an exclusive first look at what’s next from parcelLab.

Featured keynote:

Less Dashboard, More Doing: The Next Post-Purchase Advantage

Post-purchase teams aren’t short on data. The harder part is figuring out what matters — and what to do about it.

In this keynote, parcelLab and FedEx will share fresh findings from their joint research into how a new generation of intelligent tools is changing the way post-purchase teams work: interpreting complex data, surfacing what deserves attention, and helping teams move from monitoring performance to taking action.

Then, we’ll bring the conversation into the real world with a retail leader to explore where this technology can take work off teams’ plates, where human judgment remains essential, and what this new way of working actually looks like in practice.

And attendees will get an exclusive first look at parcelLab’s newest AI technology, built to bring this next era of post-purchase to life.

Event speakers

Julian Krenge

Julian Krenge Co-Founder & Chief Product Officer

Julian is passionate about technology that is functional, seamless and solves real world problems…