Fashion UNBOXED UK [POSTPONED]
See you at our next event!
UK Fashion UNBOXED POSTPONED
Now taking place in early February 2027
What does customer experience look like for UK fashion after checkout?
Join parcelLab for a retailer-only evening of insights, peer-to-peer conversation, drinks and dinner.
We’ve had a brilliant response from brands and retailers. With several teams focused on Q4 peak trading and Black Friday preparations, we’ve moved the event to early February so more of you can join us.
📅 Early February 2027
Date, time and venue details to follow.
Already registered? Your place will carry over automatically. There’s nothing you need to do.
What to expect
We placed real test orders with 150 UK fashion retailers, including Nike, Zara, ASOS, Selfridges and Gymshark, to understand the customer journey across checkout, delivery, returns and refunds.
Explore the findings through a panel discussion, followed by retailer-only networking over drinks and dinner. The updated agenda and speakers will be confirmed shortly.
What you’ll learn
- Where returns journeys break down and how to make them simpler.
- How refund timelines compare across UK fashion retailers.
- How to keep customers informed from delivery to refund.
- Where post-purchase communications can build trust and brand connection.
Reserve your place and join your retail peers in February.
Event speakers
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