The Delivery Conference
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Create customers for life with our AI-powered post-purchase platform.
Event summary
We are thrilled to attend The Delivery Conference on 3 February 2026, at the Royal Lancaster Hotel in London, where professionals across the retail, eCommerce, and delivery ecosystem come together.
Beyond sessions, The Delivery Conference is helping usher in a new era of AI-powered, data-driven, and customer-led eCommerce logistics.
Panel session
Beyond the Box—Returns, Exchanges, and the Post-Purchase Experience
Time: 14:45-15:30
The delivery journey doesn’t end at the doorstep. How retailers handle returns, exchanges, and post-purchase communication can make or break customer loyalty. This session explores how to design frictionless, customer-friendly return policies and experiences that build trust and encourage repeat business.
Attendees will hear how leading brands use transparency, automation, and empathy to turn post-purchase logistics into a brand-building opportunity.
Panel:
- Clare Bailey – Founder of The Retail Champion
- Aura Hita Losa – Conversational AI Lead at On
- Daniele Thomas – Customer Journeys and Returns Optimisation Manager at New Look
- Tobias Buxhoidt – Founder and CEO at parcelLab
Event speakers
As the founder and Chief Executive Officer at parcelLab, Tobi is a thought leader in…
