Post-Purchase Success Podcast: How is TikTok Transforming E-Commerce?

Listen Now

State of Operations Experience Management 2022: US Deep Dive

The webinar will feature both high-level market comparisons, as well as deep-dives into the results for the US region.

Did you know?

– 83% of retailers charge for shipping or have a minimum order value to qualify for free shipping

– 95% of retailers don’t include recycling information on their packaging

– 47% of retailers take longer than 10 days to process a return and refund


4 markets, 650 retailers, hundreds of online orders and thousands of touch points.

At parcelLab we conducted our annual market research and are excited to share what the post-purchase experience looks like in 2022. Hint – some markets are doing much better than others.

You can watch the high-level market comparisons, as well as deep-dives into the results for each region (in local language!)

Join us for both parts or choose the one you are most interested in!

What you’ll learn

  • Post-purchase strategies and tactics of leading brands worldwide (featuring examples from H&M, Bose, IKEA, Back Market!)
  • Trends, insights and opportunities to outperform your competition
  • Critical areas to address right away


Julia Henry US Marketing and Communications Manager parcelLab
James Nierodzik Director of Solutions Consulting, NA parcelLab

Subscribe to our resource updates

Be the first to know the latest news, product updates, and more from parcelLab