Webinars Archive - parcelLab

Webinars

Watch expert-led discussions and deep dives into post-purchase challenges, innovations, and strategies—available on demand.

View our webinars

Unlock expert insights into post-purchase strategies, customer experience trends, and operational innovations

On-demand webinar

Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025

On-demand webinar

Unleashing AI’s peak power: Drive conversions and loyalty that lasts

Delivery Experience

On-demand webinar

Conversational commerce: Hype or game-changer for conversion?

On-demand webinar

Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive

On-demand webinar

Fit for profit: Tackling bracketing & apparel returns

On-demand webinar

The AI advantage: Reducing returns with smarter personalization

On-demand webinar

Mastering the post-purchase experience: Insights & best practices from the UK’s top 100 retailers

On-demand webinar

Peak season prep: Slash returns before the rush

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Register for a live demo session

No slides, no selling. Just practical solutions to real-life post-purchase challenges.

Live training

Live demo showcase – May 28

• May 28, 2025

Live training

Live demo showcase – May 21

• May 21, 2025

Live training

Live demo showcase – May 14

• May 14, 2025

Live training

Live demo showcase – May 7

• May 7, 2025

What our viewers say

Don’t just take our word for it—see what industry leaders and professionals are saying about our events and insights.

Curt Graff

SVP of Technology, VGM & Associates

“Tons and tons of information! Probably could have sat there for another couple of hours.”

Sandy Sloane

Head of CX, ARMRA

“I had a blast diving into all things returns with the great minds of Robert Domagala, Michael Ludwig, and Tanner Chatterley.”

Ali Shaheen

Chief Technology & Product Officer, zenloop

“Thanks all. Was awesome.”

Meet our speakers

Mark Dunlap Global Head of Solution Consulting, parcelLab

José Pedro Sá Senior Business Analyst Delivery, FARFETCH

Sucharita Kodali VP and Principal Analyst – Forrester

Rachel Obstler SVP, Product – Contentsquare

Tara Huenefeld Senior Partner Sales Management, Vonage

Jan Sythoff Principal Consultant, Forrester

Jeff Mergy VP of Growth, Partnerships and Strategy – Bold Metrics Inc.

Mark Galvin VP of Strategic Program Development – Bloomreach

Jonathon Huggett Senior Business Development Manager, Salessupply

Robert Domagala Head of Partnerships, Smile.io

Tanner Chatterley CEO, Orderprotection.com

Jana Soppa Product Chief of Staff – parcelLab

Michael Ludwig Head of Customer Service, HexClad Cookware

Julian Krenge Co-Founder & Chief Product Officer

Tobias Buxhoidt Co-Founder & Chief Executive Officer

Transform your post-purchase experience today