Returns are more than just a back-end process – they’re a pivotal part of the customer journey!

Learn More

Products

parcellab convert Convert
engage Engage
retain Retain
Platform

Integrations

All Integrations
Solutions
by Industry Fashion & Luxury Electronics & Media Furniture & Appliances Cosmetics & Beauty Toys, Hobbies, & DIY Food & Personal Care Pharmacy & Medical Supply
See all industries
by Use case WISMO/WISMR Returns Management Cross-sell & Upsell Increase Conversions Post-Purchase Customer Experience
Case Studies
Resources
Resource Center

Discover the latest resources for Post Purchase, Returns and and eCommerce.

 Research
Research

Discover studies on post-purchase & returns.
Blog

Read the latest trends, insights, and best practices.
Webinar Recordings

Explore webinar replays and recorded event sessions.
In The Media

Check out our latest media mentions.
Upcoming Events

Join us at an event or webinar.
Press

Find out what's new at parcelLab.
Company
About

Learn more about parcelLab and our vision.
Careers

Unlock your potential by joining the post-purchase leader.
Culture and Principles

Discover our core values.
Leadership

Meet the people who lead parcelLab.
Partners

How to locate or become a parcelLab partner.
Contact Us

Let us know how we can help you.
Community

Connect, collaborate and shape the future
Book a Demo
Book a Demo
Research

UK eCommerce Shipping Study 2019

Research

Explore shipping practices that drive customer satisfaction and loyalty in the UK market.

Shipping is a critical touchpoint in the eCommerce journey, with a significant impact on customer retention. Our 2019 study provides in-depth insights into the shipping practices of UK eCommerce brands, highlighting what works best to meet and exceed customer expectations.

Discover:

  • Key trends in UK eCommerce shipping
  • How shipping speed and transparency influence customer loyalty
  • Best practices for optimizing delivery experiences
  • Case studies of UK brands excelling in shipping performance

Refine your shipping strategy to enhance customer satisfaction and boost your competitive edge.