In e-commerce, returns are the order of the day. In this report, we show how Operations Experience Management can improve the returns process and thus contribute to stronger customer loyalty and more sales. You will also find interesting facts and figures on how DTC brands in Germany currently handle their returns.
Research
German DTC Returns Report 2021
How well do DTC brands in Germany currently manage their returns?
Key findings
More than half (59%) of the brands we studied generally charge for returns.
For 53% of DTC brands, customers have to take care of the return label themselves.
