parcelLab press Discover how parcelLab is shaping the future of post-purchase. Explore our latest news, product launches, and press highlights—and see why the industry is paying attention. Filter by Categories Show all AI and Analytics Consumer Research Customer Experience D2C Delivery Experience Holiday Marketing Other Post-Purchase Product Updates Research Returns Shipping Trends Uncategorized WISMO Clear filters Clear filters G2 Spring 2025 report awards parcelLab with 25 badges, including ‘Industry Leader in Post-Purchase Experience’ following ‘Top 50 Best Software Award’ for Supply Chain & Logisitics Press G2 Spring 2025 report awards parcelLab with 25 badges, including ‘Industry Leader in Post-Purchase Experience’ following ‘Top 50 Best Software Award’ for Supply Chain & Logisitics Post-Purchase • Returns • … • Mar 25, 2025 parcelLab debuts industry defining AI Agents at Shoptalk Spring 2025 Press parcelLab debuts industry defining AI Agents at Shoptalk Spring 2025 AI and Analytics • Post-Purchase • … • • Mar 24, 2025 parcelLab announces the first-ever ‘Post-Purchase Experience (PPX) Institute’ at Shoptalk Spring in Las Vegas Press parcelLab announces the first-ever ‘Post-Purchase Experience (PPX) Institute’ at Shoptalk Spring in Las Vegas Post-Purchase • Mar 20, 2025 parcelLab Earns Spot on G2’s 2025 Best Software Awards for Supply Chain & Logistics Products Press parcelLab Earns Spot on G2’s 2025 Best Software Awards for Supply Chain & Logistics Products Post-Purchase • Returns • … • Feb 19, 2025 parcelLab Launches the Industry’s First Ever ‘PPX Maturity Curve’ for Retailers at NRF 2025: ‘Retail’s Big Show’ Press parcelLab Launches the Industry’s First Ever ‘PPX Maturity Curve’ for Retailers at NRF 2025: ‘Retail’s Big Show’ Post-Purchase • Jan 14, 2025 parcelLab Enhances Their AI-Powered Post-Purchase Platform with the Launches of Copilot and AI Email Editor at NRF 2025: Retail’s Big Show Convention in New York Press parcelLab Enhances Their AI-Powered Post-Purchase Platform with the Launches of Copilot and AI Email Editor at NRF 2025: Retail’s Big Show Convention in New York AI and Analytics • Post-Purchase • Jan 13, 2025 parcelLab Announces Partnership with OrderProtection to Revolutionize Post-Purchase Customer Experience at NRF 2025: Retail’s Big Show Convention in New York Press parcelLab Announces Partnership with OrderProtection to Revolutionize Post-Purchase Customer Experience at NRF 2025: Retail’s Big Show Convention in New York Post-Purchase • Jan 10, 2025 parcelLab Unveils Game-Changing Benchmarking Solution to Empower Retailers with Data-Driven Post-Purchase Insights Press parcelLab Unveils Game-Changing Benchmarking Solution to Empower Retailers with Data-Driven Post-Purchase Insights AI and Analytics • Post-Purchase • Nov 12, 2024 parcelLab and Metapack Partner to Empower Retailers with Seamless End-to-End Delivery Experiences Press parcelLab and Metapack Partner to Empower Retailers with Seamless End-to-End Delivery Experiences Delivery Experience • Post-Purchase • … • Oct 10, 2024 parcelLab Announces Julian Krenge as Chief Product Officer and Stefan Gersmann as Chief Technology Officer Press parcelLab Announces Julian Krenge as Chief Product Officer and Stefan Gersmann as Chief Technology Officer Uncategorized • Oct 9, 2024 parcelLab Appoints Nick Bareham as SVP of Global Sales Press parcelLab Appoints Nick Bareham as SVP of Global Sales Uncategorized • Sep 5, 2024 parcelLab names Tech Leader Giles Whiting CEO to take parcelLab through its next phase of growth Press parcelLab names Tech Leader Giles Whiting CEO to take parcelLab through its next phase of growth Other • Jul 29, 2024 2 out of 5 UK retailers fail to communicate with customers during returns process – report finds Press 2 out of 5 UK retailers fail to communicate with customers during returns process – report finds Returns • Shipping • Jul 16, 2024 parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen Press parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen Post-Purchase • Product Updates • Jul 10, 2024 G2 Announces parcelLab as Global Leader Across 3 Categories in Summer 2024 Report Press G2 Announces parcelLab as Global Leader Across 3 Categories in Summer 2024 Report Post-Purchase • Returns • … • Jul 2, 2024 K5 Commerce Awards Name parcelLab Winner of ‘Customer Communications’ Category for Second Consecutive Year Press K5 Commerce Awards Name parcelLab Winner of ‘Customer Communications’ Category for Second Consecutive Year Post-Purchase • Jul 2, 2024 Previous 1 2 3 Next Loading… Transform your post-purchase experience today Book a demo Take a tour