Master your post-purchase communications

Create, test and refine distinct post-purchase communications across your brands, products, and customer segments. Raise the bar on customer satisfaction. Customize messages with hyper-relevant and personalized content in your brand voice and look. Delivered where your customers want – email, SMS, chatbot, Messenger or app push.

Predict customers’ needs, expectations, and desires by connecting systems and data sources. Create exclusive unboxing and onboarding experience that build anticipation. Find new opportunities to market special offers and personalized recommendations when customers are most engaged. Decreasing time to next purchase and driving more post-purchase sales.

Keep that consistent customer experience going through the returns process. Create personalized, relevant returns communications that build trust and proactively resolve questions with instructions, drop-off reminders, and refund updates. Take advantage of high engagement touchpoints to drive additional purchases.

Be there for customers when things get bumpy. Predict delivery delays from production to fulfilment holdups, weather disruptions to customs waits. You can’t always control what’s happening, but you can control the response. Let customers know what’s up and what options they have with critical inflight information. With the flexibility to create unique flows you can recover at risk customers by treating them differently.

Instead of touchpoints we think about the entire customer journey. We’ll show you gaps in communications and issues that drive customer inquiries. Tailor pre-shipment updates, delivery status and returns notifications to provide quick, clear and individualized answers that slash “Where is my order or return” calls. Include key details like expected delivery date, what’s in the box, inflight change options and next steps. Enable customers with educational content on product setup and features to further reduce calls.

We know that word of mouth is more critical than ever with climbing customer acquisition costs and data privacy challenges ahead. That’s why we’ve developed a strategy to help retailers get two to three times more reviews and more five-star ratings by asking the right customers at the right time.