The next era of post-purchase: Introducing parcelLab AI Agents 

For nearly a decade, parcelLab has been helping retailers rethink what post-purchase can be. We’ve partnered with the world’s biggest brands to create experiences that delight customers, reduce operational noise, and turn moments after checkout into true brand-builders. 
 
And over those 10 years, one thing has become increasingly clear: the post-purchase experience isn’t a static workflow. It’s a dynamic, high-stakes phase of the customer journey, and it needs to evolve. 
 
That’s why we’re thrilled to launch something truly new. 
Introducing parcelLab AI Agents: purpose-built for retail, designed for real results. 

 A fundamental shift in how post-purchase gets done

Where others see tickets, we see touchpoints. 
Where others automate tasks, we automate outcomes. 
 
parcelLab AI Agents mark a critical evolution in how retailers manage post-purchase: from basic automation and hard-coded flows to intelligent agents that act, adapt, and assist in real time. 
 
This is not just another bot bolted onto an existing system. This is a foundational new layer, purpose-built to unlock scale, speed, and precision in ways retail has never seen. 
 
While other post-purchase vendors are still automating workflows, we’re empowering retailers with Agents that can think, respond, and deliver value independently. 

Meet the Agents: Autonomous and Assistive 

parcelLab AI Agents are autonomous and assistive. Each agent is designed to solve retail’s most pressing post-purchase challenges. Powered by the parcelLab platform, they form an intelligent application layer that continuously learns and adapts, delivering fully automated, self-optimizing, hyper-personalized post-purchase experiences at scale. 
 
Autonomous Agents 
These agents work independently, resolving customer issues in real time and at scale. These are designed to reduce cost, elevate customer experience, and drive revenue for retail brands. 

Assistive Agents 
These agents supercharge your teams, offering real-time insights and intelligent guidance to act faster and smarter. The agents work alongside users, enabling them and helping them get the best out of the parcelLab platform. 
 
Each agent draws from the core AI and machine-learning capabilities, intelligently woven into the fabric of the platform. 

Our AI strategy is quite simple 

parcelLab’s AI strategy is grounded in a clear architecture: 

1. The parcelLab platform 
   Our platform is the engine. It sources and houses the data, orchestrates the workflows, and provides the native infrastructure needed to power intelligent actions at scale. 
2. Embedded AI and machine learning 
   From forecasting return volumes to predicting delivery delays and preventing fraud, native AI capabilities are built into the core of our platform to deliver value at critical points in customer journeys and operations.  
3. AI Agents 
   This is the application layer. AI Agents leverage platform capabilities to automate end-to-end tasks (autonomous) or support humans in the loop (assistive). They translate platform intelligence into real-world impact without the complexity. 

In short, the platform enables the Agents. The Agents activate the platform. 

Built for retail. Designed to deliver real results. 

We didn’t build AI Agents because AI is trending. We built them because the future of post-purchase demands it. 
 
With parcelLab AI Agents, you can: 

• Resolve issues before they become complaints 
• Free up your team to focus on what matters 
• Turn support into satisfaction and satisfaction into loyalty