Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
These last few weeks have been a whirlwind, in the best possible way! I have to say, I think the most exciting part of achieving our Series C funding has been sharing the news with our team. It is such a thrill to experience the genuine passion our people have and how excited they are to see the company succeed. When we first shared the news internally, the reaction was magic. Personally, I found it very cathartic. Only five short years ago – although it feels like a lifetime ago now – the entire team consisted of just myself and my two talented co-founders. Now, with a team of 130 ambitious people from 20+ countries worldwide, the company’s success is credit to all.
I guess the question now is, “So, what’s next?” Well, believe it or not, I think now is a great time for us to take a moment to reflect and ensure we’re applying learnings from the past 5 years. We need to carefully consider how the organization needs to develop in order to achieve our goals. This also means that we have the luxury of sharing the load, bringing in specialists for areas that haven’t been covered historically. We are excited to bring our team with us and conquer new markets, but I want to ensure we don’t rush. I want to strategize about what the opportunities are and where, as well as thinking about what and who we might need with a lot of consideration. With that being said, we are actively hiring across the business. And I do foresee that in the near future, parcelLab will grow strongly.
As well as this, we will be able to pinpoint the best approach possible – our aim is to work smarter, not harder. Additionally, I think it’s important to question our previous approaches. We are a disruptor brand, and we don’t want to lose that agility and willingness to test, tweak and refine. In the short term, we will look to automate and review our existing processes, so we’re not just growing our business – we’re truly scaling.
As a team, it goes without saying that we are truly grateful that very experienced investors Insight Partners and Endeit Capital believe in our vision, alongside our existing investors Capnamic Ventures and coparion. Our Series C funding round was very rewarding and makes us even more confident that we’re onto something great. Now, we intend to bring Operations Experience Management to the world stage. We believe that this movement will change how e-commerce brands think and work. The term won’t just be used and understood around the world, but Operations Experience Management will be an active part of each brand’s strategy. It will become an intrinsic foundation of their business. For our valued customers, the investment means that our team will be even more broadly positioned in the future. More specifically, our product capabilities will grow with new and refined features.
And let me tell you – we are ready!
To find out how we secured an $112 million investment into our leading Operations Management Platform, and how we plan to help more brands deliver a seamless experience, read our press release.
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