[Podcast] Post-Purchase Success: Jana Soppa, parcelLab’s Head of Carrier Integration

Episode 2: How to Start Thinking Like an Experience Designer

Welcome to Post-Purchase Success, the podcast series from parcelLab, where we discover how brands and leaders from retail and e-commerce have transformed their experience.

In this episode, host Angus Knights talks to Jana Soppa, parcelLab’s Head of Carrier Integration, about:

• Her time working as a Returns Leader at Decathlon.
• The challenges of scaling logistics in a fast-growing business.
• How to shift your mindset from thinking about processes, to experience.
• How retailers, carriers, and software vendors can work together to create a lasting experience for their customers.

You can also listen to this episode on:

• YouTube
• Spotify
• Apple Podcasts
• Google Podcasts
• Amazon Music

If you enjoyed this episode, don’t forget to subscribe!