parcelLab reads every carrier scan against your delivery promise, tells customers about delays first, and the WISMO/R Agent answers the questions that still come in, by email and chat.
of 411 customer emails resolved by the parcelLab WISMO/R Agent with no human touch, in a two-week pilot at a UK retailer
0 %
fewer WISMO inquiries at Bergzeit with proactive delivery updates
0 %
accuracy of parcelLab’s AI delay predictions
Ask the agent about an order
Pick a customer question and watch each step the agent takes before it replies.
Intent: what the customer is asking, and how urgent it is.
Tool calls: the live order record, carrier events and your policy.
Reasoning: what the data says, measured against your delivery promise.
Execution: a reply drafted in your brand voice.
Guardrails: your escalation rules, checked before anything is sent.
WISMO/R AI Agent — Live demo
Live
Try a sample inquiry
Pick a sample inquiry to see the Agent work
1 · IntentClassifying inquiry type
2 · Tool callsFetching live data
3 · ReasoningApplying your policies
4 · ExecutionDrafting reply
5 · GuardrailsPolicy check
AI Agent
Hi — I’m the WISMO/R AI Agent. Pick one of the inquiries above and watch how I classify it, pull live data, apply your policies, and either resolve it or escalate.
From carrier scan to answer
What happens on every order, from dispatch to the doorstep.
01
Every scan is read
Events from 550+ carriers become one clear status per order, including split shipments and orders from several warehouses.
02
Delays are spotted early
AI delay prediction compares each parcel with the date you promised. You set the thresholds by carrier, region and service level.
03
The customer hears first
A branded email, SMS or WhatsApp message and your order tracking page show the new date before anyone has to ask.
04
Questions get answers
The WISMO/R Agent answers from live order and carrier data, and hands disputed deliveries and damage to your team.
On your order tracking page and in your own emails
Tracking lives on your domain and in your design, not on a carrier site. Click through a sample store, or enter your store URL.
Example segments. Rules can use any customer attribute.
A
Good news: your order is on its waySorry, your delivery is delayedWe missed you todayYour order has been deliveredAlder & Co. <hello@alder.example> to alex@example.com
Alder & Co.
Members get free express deliveryJoin for free
Good news: your order is on its way
Hi Alex, DHL has collected order #48213. It should arrive .
Sorry, your delivery is delayed
Hi Alex, your order is running a bit late, but it’s still on its way. The new delivery date is .
Unsuccessful delivery attempt
Hi Alex, DHL couldn’t deliver your parcel today because nobody was home at:
Alex
Linden Street
Berlin
DHL will try again on the next working day.
Your order has been delivered
Hi Alex, your order was left with your neighbor, as you asked. Enjoy it.
How was your delivery?
Thanks. Your rating goes to the delivery insights your team sees.
Sorry it took longer than we promised. Here’s 10% off your next order.SORRY10
In this order
Trail Runner41 / Moss
$128.00
Harbor Puffer JacketM / Slate
$189.00
Need help?Our team can help with order, delivery and return questions.
Get help
Alder & Co. · View in browser · Contact us
Sent by Alder & Co. because you placed an order with us.
Alder & Co.
NewShopJournal
Ordered
Shipped
Out for delivery
Delivered
Tracking history
Sent from your domain in your design, not the carrier's. The tracking button brings shoppers back to your site.
Carrier data shows the delay, so the shopper hears it from you first. Members get a priority note on top.
When the carrier misses the shopper, the email says when it tries again and how to rearrange the delivery.
Asks for a rating while the moment is fresh, and makes up for the delay with a voucher. Try the stars.
Tracking lives on your site, not the carrier's: scans in plain language, next to your own promotions.
When carrier data shows a delay, the page explains it and shows the new date before the shopper has to ask.
On delivery day the page shows the time window and links to the carrier's options if nobody is home.
After delivery the page moves on to returns and the next purchase.
Before it replies, the agent calls the order record, the carrier’s events, your delivery promise and your policy.
Hands over with context
Disputed deliveries, damage and complaints go to your team with the order and the conversation attached.
Starts small
Split traffic with your current flow, or start with one brand, one market or delivery status questions only.
Needs no training data
You provide your policies and brand tone. Transcripts and logs are there for QA and audit.
Fewer order questions, measured
Retailers that tell customers first get fewer tickets to answer.
“Partnering with parcelLab, we’re transforming our delivery experience with AI-driven automations that keep customers informed every step of the way. Whether a package is returned to sender or an attempted delivery is missed, customers receive real-time updates, eliminating confusion and frustration.”
Nancy Gurd Director of Customer Experience, Caraway Home
package theft at Caraway Home, down from 7%, after adding pickup point and signature options
0 %
fewer WISMO inquiries at Wyze with proactive messages for split shipments and delays
Your questions, answered
What retailers ask before they put an agent on order questions.
Order tracking where software acts on the data instead of only showing it. parcelLab reads each carrier scan against your delivery promise, sends delay messages before customers ask, and the WISMO/R Agent answers order questions by email and chat with live data.
No. If you use Salesforce Agentforce, Zendesk AI, Gorgias or your own LLM, your bot detects the intent and calls parcelLab’s WISMO/R endpoint or MCP server for live tracking, SLA and delay logic. If you have no AI layer today, you can run the WISMO/R Agent on its own in email and chat.
The agent acts only when it can resolve a case confidently. Damaged items, complaints, ambiguous cases and missing data go to your team with full context. Escalation rules are set per account, and you can keep case types such as refund disputes with your team during launch.
Yes. You can split traffic between the agent and your current flow, limit it to one brand or market, or start with delivery status questions only.
parcelLab tracks parcels across 550+ carriers and connects to shop systems such as Shopify, Magento (Adobe Commerce), SAP and Shopware, and to service tools such as Salesforce Service Cloud, Zendesk and Gorgias.
parcelLab’s model compares live and historical carrier data with the announced delivery date, with over 85% accuracy. You set the probability thresholds by carrier, region and service level.
The standard parcelLab MSA includes a Data Processing Agreement that covers AI sub-processors. Your data is kept separate from other customers and is never used to train third-party models. parcelLab is SOC 2 Type II certified.
