Andrew H., Double Good

Validated reviewer via G2

“parcelLab has performed better than our expectations during the evaluation period. While the product itself is clearly the outcome of an excellent product culture at parcelLab, the team that supports us is also a huge part of our success. They are by far the most proactive success and technical team I have worked with and it seems like they are always offering ways for us to improve that we hadn’t even identified ourselves.”

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parcelLab user, Wine & Spirits

Validated reviewer via G2

“One of the standout features is the remarkable customer service. Whenever we’ve needed assistance or guidance, parcelLab’s support team has been right there by our side. This level of responsiveness and dedication reflects their commitment to ensuring our success. In the ever-evolving world of e-commerce, having a partner that’s always there when needed.”

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Janik L., Labience

Validated reviewer via G2

“Having personally experienced AfterShip’s service and endured Narvar’s aggressive sales approach, I find parcelLab a breath of fresh air in the post-purchase experience realm. Its brand-centric, fully customizable communications are an evolution, focusing on boosting brand identity and smoothing the customer journey. The promise of a 30-day onboarding period is compelling compared to my prior experiences.”

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Sandeep S.

Validated reviewer via G2

“Been using parcelLab for a couple of month globally in our retail biz, and it’s fairly easy to setup. The support team is very responsive and our Implementation Manager was always there when we needed her. Compared to Narvar and Aftership, parcelLab’s international coverage and easy customization is a step ahead. A definite recommend for any retail brand looking to expand their post-purchase experience.”

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parcelLab customer

Validated reviewer via G2

“I like parcelLab a lot because they have good technical support, their user interface is easy to work with and they always introduce new features. The technical support team is very knowledgeable and always ready to help. They have people based in multiple timezones, so no matter when we write them, we never have to wait more than 24 hours to get a reply.”

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parcelLab customer, Cosmetics

Validated reviewer via G2

“While AfterShip leaves much of the setup to the user, parcelLab mitigates this stress by personally handling the implementation, reducing the workload for the merchant. Its direct integrations with leading logistics providers further differentiates it, ensuring accurate and timely shipping updates.”

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Steve E., Premier Farnell

Validated reviewer via G2

“Implementation was seamless and very straight forward. Initially our CSR and logistics team weren’t keen on managing yet another system to cater for logistics and customer content. Until they had a demo. And parcelLab, even though the implementation was complete, still supported onboarding of our staff with training and further training if required.

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Aakash D., Apparel & Fashion

Validated reviewer via G2

“The tool is very easy to use and the overall implementation has also been very smooth. We use the tool frequently and if we encounter any issues the customer support is super helpful and prompt in their response. Overall, it has been a great experience using the tool and the services of parcelLab.

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parcelLab user

Validated reviewer via G2

“Our decision to collaborate with parcelLab has significantly boosted our customer satisfaction levels. It’s been a marked difference from our previous experience with Narvar. While Narvar’s service seemed more like a generic, one-size-fits-all solution, parcelLab’s approach is refreshingly different. They actually listen to our needs and challenges, and work alongside us to tailor the solution accordingly.”

James F., VVAST

Validated reviewer via G2

“The best thing is the support we’ve received from all members of the ParcelLab team. Consistently helpful in terms of steering us to the desired outcomes.”

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Jade W., VVAST

Validated reviewer via G2

“When we onboarded with parcelLab, Julian bent over backwards to make the process as seamless as possible. We migrated over from Narvar, which was an horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team.”

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parcelLab user, Supermarket

Validated reviewer via G2

“Should any issues arise, customer support and dedicated account managers reply swiftly and take proactive responsibility in solving any problems and providing personalized solutions. There has not been a single time the parcelLab team was unavailable to jump on a call to discuss doubts and speed up the resolution of issues. All in all a great tool and company to work with!”

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Maroš Ľ., Apparel & Fashion

Validated reviewer via G2

“Additionally, parcelLab’s support team is outstanding. They’re typically very responsive, and whenever I have a question or need adjustments, they always take the time to discuss ideas on how to further improve the customer experience. This level of attention and collaboration makes parcelLab not just a service provider, but a valuable partner in enhancing post-purchase interactions.”

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Anat O., IT

Validated reviewer via G2

“Our experience with Parcellab has been very positive. Their team is professional, collaborative, and responsive. They consistently meet our needs, demonstrating their expertise in every interaction.”

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Johnathon D., Rithum

Validated reviewer via G2

“As a successful partner of parcelLab, I’m pleased to share my experience working with their technology and staff. They have an exceptional team that is very responsive and knowledgable. They help us to simplify complex shipping processes and bring in-depth knowledge of the shipping landscape to the partnership.”

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Silvio H., Conrad

Validated reviewer via G2

“The parcelLab team is super creative and has got answers to almost all challenges on the market. Furthermore the chance to develop products in a Beta setup is inspiring and brings lots of added value. If an incident happens the support team helps quick.”

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