[Podcast] Post-Purchase Success: How to Map the Modern Customer Journey

Episode 5

In today’s episode, we’re joined by Curt Graff, Senior Vice President at VGM Fulfillment.

Curt talks about the modern consumer, data and the importance of perfecting Logistics.

We also learn how to reframe the online experience by placing post-purchase as the first stop in CX. How to leverage your PPX provider as a key to delivering exceptional CX and leveraging actionable insights by using data to enrich Logistics and streamline the customer experience.

You can also listen to this episode on:

• YouTube
• Spotify
• Apple Podcasts
• Amazon Music

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