The ultimate post-purchase platform

Build a post-purchase experience as unique as your brand

Most retailers check out at checkout – but that’s where the real engagement opportunity begins. Our Post-Purchase Experience (PPX) platform helps retail brands transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

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Trusted by over 1000+ companies

Post-purchase experience

We turn complex journeys into customer moments that matter

Customer Lifetime Value isn’t guaranteed at checkout. It is shaped by the post-purchase experience that follows. At parcelLab, we help retailers turn transactions into lasting relationships by enhancing delivery experiences, streamlining returns, and maintaining a consistent brand presence at every touchpoint.

Our PPX platform

Benefiting your business by increasing revenue, cutting costs, and boosting brand loyalty

Make returns seamless

Simplify returns and turn them into revenue opportunities that drive repeat purchases and improve retention.

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Enhance delivery experience

Keep customers informed and delighted throughout the delivery journey by designing personalized experiences.

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Boost cart conversion

Reduce uncertainty and encourage confident checkouts with a dynamic delivery promise and order protection.

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Get data-driven insights

Unlock powerful analytics and benchmarks to continuously optimize your post-purchase strategy.

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AI powered post-purchase

Harness the power of assistive and autonomous agents to deliver exceptional post-purchase experience at scale.

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Why parcelLab

Real solutions. Real impact.

See what’s possible with parcelLab.

Discover where parcelLab makes the biggest difference – from delivery to returns and everything in between.

Reduce WISMO & WISMR calls

Turn post-purchase silence into proactive customer engagement. Lighten the load on customer service teams with seamless tracking, proactive updates, and a frictionless delivery and returns experience.

Streamline returns

parcelLab turns returns into revenue with automated exchanges, incentivized store credit, and real-time optimization. Cut costs and keep customers happy.

Boost cart conversion

Remove the guesswork. Show delivery promises in real time across your site to speed up checkout and cut cart drop-offs. Brands see 15% faster checkouts.

Create personalized experiences

Deliver the right message, to the right customer, at the right time. Use AI-driven updates to guide, convert, and keep customers engaged—long after they hit “buy.”

Customer stories

See how brands use parcelLab to transform their post-purchase experience and drive real business impact.

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6427

Man hours saved

“Returns are a core part of any shopping experience. It’s less a question of ‘if’ and more ‘when’. Now, with [parcelLab’s] online returns portal, we have an uncomplicated solution that informs both our teams and customers of a parcel’s delivery status. This information makes us better at resolving queries, saves on time and builds customer trust and loyalty over time”

Silvio Heider

Business Expert Process Management at Conrad

5%

Increased revenue

“The partnership with parcelLab will help us to provide seamless post-purchase interactions that keep customers happy and engaged. Having timely and relevant communication with our customers at this important stage of the purchase journey not only reduces the pressure on our teams internally – but it means we are well positioned to drive greater loyalty and repeat purchases.”

Nick Omerod

Customer & Digital Director at New Look

29%

Revenue growth per email

“Partnering with parcelLab allows us to bring that same commitment to the post-purchase journey – keeping customers informed, reducing frustration, and ensuring every interaction reflects our brand values. With a dedicated tracking page on our site and proactive delivery updates, we’ve not only minimized WISMO inquiries but also strengthened trust and engagement. ”

Jordan Gesky

Senior Customer Experience Manager at True Classic

20%

Decrease in WISMO

“We needed a responsive and committed solutions provider to further build out our eCommerce and logistics operations. parcelLab provided all the tools we needed to deliver on our brand goals while minimizing overhead costs. The team is committed to providing tailored solutions to enterprise problems and we look forward to expanding our customer base with the help of parcelLab.”

Logan Dunn

Head of eCommerce at Wyze

Built for retail teams focused on delivering exceptional customer experiences

Powering your team’s post-purchase success

eCommerce & digital

Boost sales, loyalty, and repeat purchases.

Operations & Logistics

Cut costs, streamline logistics, and manage exceptions.

Customer service

Cut WISMO, speed up limitations, and keep customers happy.

Customer experience

Engage customers, reduce frustration and maximize retention.

Marketing

Improve campaign performance and strengthen brand loyalty.

Discover what’s new at parcelLab

Featured event

parcelLab is headed to ShopTalk Europe

We’ll be at ShopTalk Europe 2025, joining 4,500+ retail leaders, brands, and innovators to explore the future of commerce. Stop by to see how parcelLab is powering post-purchase excellence through intelligent automation and next-gen customer experiences.