Research

Your guide to leveling up your post-purchase strategy 2022

Benchmark your experience against top brands like Apple, Target, and Nordstrom

In today’s hyper-competitive landscape, excellent products aren’t enough. To win over modern shoppers, you also need to delight them well after they’ve clicked buy. Benchmark your experience against top brands like Apple, Target, and Nordstrom to learn:

  • Opportunities to connect that most retailers miss post-purchase
  • How to optimize touch points to increase revenue and build customer relationships even during returns
  • What customers really think about brands and sustainability… and how you can meet their expectations
  • How to use Operations Experience Management to level up your customer journey

Key findings

83% of retailers charge for shipping or have a minimum order value to qualify for free shipping

95% of retailers don’t include recycling information on their packaging

47% of retailers take longer than 10 days to process a return and refund