Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Research
German DTC returns report 2021
Efficient returns are key to customer loyalty in the German DTC market. Our report reveals trends, strategies, and case studies to help brands optimize returns and enhance customer satisfaction.
November 18, 2021
Share this story
Download the study for exclusive post-purchase insights
Research summary
Returns are a critical aspect of the direct-to-consumer (DTC) experience, especially in the German market. Our 2021 report offers an in-depth analysis of returns management, providing insights into how leading brands handle returns to enhance customer satisfaction and loyalty.
In this study, you’ll discover
- Key trends in German DTC returns management
- How effective returns processes can increase customer retention
- Strategies to minimize return rates while improving the customer experience
- Case studies of German DTC brands excelling in returns management
DTC brands have full control over the customer journey, yet many still fail to provide transparency and engagement after checkout—leaving customers in the dark when it matters most.
A poor returns experience can break customer trust, while a seamless process builds loyalty. Yet, many DTC brands still create unnecessary friction. Here’s where the biggest challenges—and opportunities—lie.
Key stats that matter
0
%
Nearly six in ten DTC brands charge customers for returns
0
%
Two-thirds of brands do not inform customers how long refunds will take
0
%
More than half of DTC brands do not include a return label in the package
