Research

Customer retention during peak season 2022

Peak season demands strong retention. This report details strategies for personalized experiences, post-purchase communication, and successful brand case studies, ensuring lasting customer loyalty.
August 5, 2022

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Research summary

Peak season presents both opportunities and challenges for customer retention. Our 2022 report dives into the strategies that successful brands use to keep customers engaged and loyal during the high-pressure holiday season, ensuring they return long after the rush is over.

In this study, you’ll discover

  • Key strategies for maximizing customer retention during peak season
  • How to create personalized experiences that stand out in a crowded market
  • The role of post-purchase communication in fostering loyalty
  • Case studies of brands that excel in customer retention during peak periods