parcelLab Named Best Unified Customer Experience by the Vendors in Partnership (VIP) Awards

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Award recognizes parcelLab for its ability to reimagine the post-purchase customer experience and enable meaningful connections for retailers and their customers

BOSTON, Jan. 17, 2024: parcelLab, the premier global provider of post-purchase customer experience software, today announced it has been named ‘Best Unified Customer Experience’ by the Vendors in Partnership (VIP) Awards, an industry celebration for the solution providers that power the retail ecosystem. parcelLab was recognized for its ability to reimagine the post-purchase customer experience and enable brands to meaningfully connect with customers following a purchase – from order delivery to return.

parcelLab enables brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Its flexible post-purchase platform empowers brands to express their brand voice through tailored post-purchase experiences. Its post-purchase platform drives conversions with order tracking, delivery updates hosted directly within the brand’s web domain, and personalization tools that put brands in the driver’s seat at every digital touchpoint.

“Brands today must deliver a customer experience that’s predictive and personalized in one post-purchase platform that is fully integrated into existing tech stacks to give them end-to-end visibility into their last-mile logistics,” said Tobi Buxhoidt, Founder and CEO of parcelLab. “We’re thrilled that the VIP Awards have recognized parcelLab as best Unified Customer Experience, which is a testament to our ability to increase personalization within every customer email and help our clients drive $4-8 million in additional top-line revenue. parcelLab is committed to working with our clients to deliver the powerful, data-driven tools they need to upgrade the retail post-purchase experience, create unique customer experiences with on brand communications, and increase their Net Promoter Score (NPS).”

parceLab continues to innovate for its customers with the introduction of Campaign Manager, which empowers retailers to customize the post-purchase journey and drive brand loyalty, engagement, and revenue by engaging with individual audiences. Retailers also experience fewer where is my order (WISMO) and where is my return (WISMR) inquiries with parcelLab as they continually monitor estimated delivery dates against customer expectations and proactively send order updates. Customer service representatives can reduce call handling time by 10-20% and reduce WISMO inquiries by half.

About parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at www.parcelLab.com.