parcelLab Announces Julian Krenge as Chief Product Officer and Stefan Gersmann as Chief Technology Officer

Proven leaders step into new roles to drive innovation and growth of the parcelLab product suite

Boston, Mass. Oct. 9, 2024: parcelLab, the leading global post-purchase experience platform, today announced the appointment of Julian Krenge as Chief Product Officer and Stefan Gersmann as Chief Technology Officer. Krenge will oversee product strategy, vision, and roadmap, while Gersmann will lead product delivery, engineering, and infrastructure.

Krenge, a co-founder of parcelLab, brings a wealth of experience and passion for innovative technology to his new role. “I’m thrilled to continue driving parcelLab’s product innovation,” said Krenge. “Our focus on providing retailers with a cutting-edge post-purchase platform, AI-powered insights, and seamless integrations is unparalleled. I’m excited to lead our team in delivering even more transformative post-purchase experiences.”

Krenge’s deep understanding of the e-commerce, post-purchase experience, and logistics industries provides a strategic foundation for parcelLab’s platform development. By closely listening to the needs and feedback of parcelLab’s customers, Krenge ensures that the platform continues to evolve and adapt to the changing landscape of online shopping. Gersmann, with his proven leadership skills and passion for product excellence, oversees the execution of the product infrastructure. Under Gersmann’s guidance, parcelLab’s development teams work collaboratively to deliver new features and enhancements that consistently exceed customer expectations.

Gersmann, a seasoned technology leader, has played a pivotal role in parcelLab’s growth. “I’m honored to take on the CTO role and I couldn’t be more excited about what lies ahead,” said Gersmann. “Our ambitious product roadmap and talented team position us for continued success in revolutionizing the post-purchase journey.”

About parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at www.parcelLab.com.

Media Contact

Articulate Communications for parcelLab

parcelLab@articulatecomms.com