G2 Spring 2025 report awards parcelLab with 25 badges, including ‘Industry Leader in Post-Purchase Experience’ following ‘Top 50 Best Software Award’ for Supply Chain & Logisitics

Boston. March 25, 2025. parcelLab, the global provider of post-purchase experience software, has been awarded 25 badges from G2 in its Spring 2025 report, reinforcing the company as the industry’s premier post-purchase solution. parcelLab secured multiple Leader accolades across key categories including Package Tracking, Shipping, and Returns Management. This is all following the company’s recent top 50 win at G2’s 2025 Best Software Awards.

These accolades highlight parcelLab’s commitment to helping great brands deliver world-class post-purchase experiences that not only drive operational efficiency but empower brands to take full control of the new arena for customer loyalty, post-purchase. Additional recognition includes badges for Easiest Set-Up, Best Usability, and Best Results, underscoring parcelLab’s seamless implementation, intuitive platform, and measurable impact on business performance.

As part of its ongoing commitment to innovation, parcelLab continues to introduce groundbreaking solutions that help brands create customers for life. With the launch of AI Copilot, businesses can access intelligent, real-time guidance within the platform, while the AI Agents will streamline deliveries and returns, recovering revenue via a seamlessly integrated post-purchase journey; these innovations empower brands to have lasting power in an ever-competitive time.

“Being recognized by G2 based on real customer feedback is a testament to the impact we’re making in the post-purchase space and the momentum we have at parcelLab,” said Tobias Buxhoidt, Founder and Chief Innovation Officer. “We’re constantly evolving our platform to help brands engage customers more effectively, reduce operational complexity, and turn each touchpoint into an opportunity to deepen customer loyalty. Feature innovations like our AI-powered predictive tools and AI Agents are just the beginning, we’re committed to helping businesses remain profitable and become the industry standard.”

G2’s rankings are based on verified customer reviews, demonstrating parcelLab’s real-world impact on businesses seeking to optimize their post-purchase operations.

About parcelLab

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800+ brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at www.parcelLab.com.