Peak season
parcelLab keeps you ready before, during, and after the rush — tackling each phase’s challenges head-on so you stay in control when it matters most.
Get instant access to the tools that cut WISMO, boost engagement, protect SLAs, and keep customers loyal — before, during, and after Peak.
The challenge
Surging volumes bring pressure on customer experience, fulfillment, and returns. Without the right setup, contact drivers like “Where is my order?” spike, SLAs slip, and revenue leaks through returns and chargebacks. What you need is a post-purchase solution that is stable and technically reliable.
If promotion campaigns, returns portal, and integrations aren’t optimized in advance, teams scramble and costs soar.
When order volumes spike, operational pressures build up and every missed update or broken promise drives contacts and erodes trust.
Returns pile up, data is scattered, and learnings are lost unless insights are captured and acted on fast to do better next Peak.
See it in action
Watch how parcelLab capabilities prepare you before, protect you during, and power your growth after Peak — all through quick, real-world demos.
See it in action
Post-purchase isn’t just about tracking – it’s about turning every interaction into an opportunity. See how parcelLab helps you boost engagement, build loyalty, and drive revenue from day one.
From preparation to delivery chaos to the returns surge, parcelLab equips your team with the tools to turn each phase into an opportunity.
Preparation is the quickest win — test, automate, and optimize early to reduce risk and protect CX before volumes surge.
Operational resilience means keeping customers informed, promises realistic, and issues contained — even at peak chaos.
The season isn’t over when sales end. Returns, feedback, and analytics transform Peak pain points into a strategy for next year.
A/B Testing
Test different email variations before and during peak season to optimize open rates and click-through rates using data-driven insights.
AI Email Editor
Generate and customize peak season emails quickly using AI-powered tools, saving time for high-volume periods.
Email templates
Access pre-built templates that can be customized for campaigns and different post-purchase scenarios.
On-Demand messages
Inform impacted customer segments proactively about delays due to strikes, weather, or any other potential reason.
Smart Survey
Embed targeted surveys across post-purchase touchpoints to collect peak season feedback.
Premium Analytics
Track email performance, carrier issues, and delivery rates with comprehensive analytics to monitor peak season operations.
Returns portal
Configure return processes efficiently to handle increased return volumes during peak season with streamlined workflows.
Campaign Manager
Deliver targeted messaging across your post-purchase journey, from weather alerts to holiday promotions during peak periods.
Customer stories
See how brands use parcelLab to transform their post-purchase experience and drive real business impact.
