Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Predict delivery delays
Prevent delivery delays before they impact customers with AI-driven predictions
Anticipate delivery issues before they happen and take proactive action. With AI-powered delay prediction boasting over 85% accuracy, brands can detect disruptions early—reducing WISMO inquiries, enhancing customer satisfaction, and optimizing operational efficiency.
What we deliver
Turn delivery exceptions into opportunities with intelligent delay predictions
Anticipate delivery issues
Our AI-powered machine learning continuously analyzes real-time carrier performance, historical shipping trends, and regional logistics data to flag shipments at risk of delay, before they impact customers.
Fewer inquiries, happier customers
Automatically send branded emails, SMS, and tracking updates about potential delays, keeping customers informed and reducing WISMO while easing the pressure during peak seasons like Black Friday.
Resolve issues proactively
With real-time visibility into delays and instant alerts, support teams can proactively update customers, resolve issues faster, and create a smoother experience.
Boost delivery reliability with smarter insights
Track on-time performance, delay patterns, and exception trends to improve SLAs, negotiate better carrier agreements, and optimize shipping routes for faster, more reliable fulfillment.
See delays before they happen to reduce customer friction and boost satisfaction
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Fewer WISMO inquiries
Proactive notifications from intelligent delay predictions prevent customers from reaching out, reducing the customer service burden.
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Higher delivery satisfaction
Customers trust brands that communicate proactively and transparently about delivery status, resulting in higher satisfaction scores.
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Accurate delay predictions
A machine learning algorithm analyzes real-time and historical data against an announced delivery date to accurately predict 90% of delayed shipments.
Ready to get started?
Turn your delivery experience into a competitive advantage
Predict delivery delays
Eliminate delivery frustration and boost satisfaction at every touchpoint
Leverage real-time data and predictive analytics to identify potential delivery issues before they happen. Give your team the chance to act fast, notify customers early, and maintain trust through complete transparency.
With parcelLab, you can
Provide full visibility and real-time alerts
Empower teams with real-time insights and AI-driven alerts to deliver faster resolutions and a seamless customer experience.
KEY FEATURES:
- Get real-time delay predictions directly within tracking records, helping teams resolve inquiries faster and manage exceptions proactively
- AI-powered alerts embedded in customer service dashboards enable agents to provide accurate, up-to-date delivery information, reducing escalation times and improving customer satisfaction
Reduce WISMO with proactive delay alerts
AI-powered delay predictions keep customers informed in real-time, reducing WISMO and improving resolution times.
KEY FEATURES:
- AI-powered delay prediction triggers real-time updates across tracking pages, automated emails, SMS, and customer support notifications when a shipment is at risk of delay
- Proactively informing customers reduces WISMO inquiries, speeds up resolution times, and enhances customer satisfaction
Build trust with accurate predictions
Gain real-time delivery insights and proactively manage delays to enhance customer trust and streamline operations.
KEY FEATURES:
- Predict 90% of delays with over 85% accuracy to keep customers informed and reassured
- Monitor carrier performance, shipping trends, and regional disruptions in real time to stay ahead of issues
- Proactively notify customers before delays happen, reducing WISMO and improving satisfaction
- Optimize logistics to minimize disruptions, improve SLAs, and create a seamless delivery experience
Customize settings to support business needs
Define delay probability thresholds based on specific carriers, regions, service levels, shipment urgency, or fulfillment workflows to match your business priorities.
KEY FEATURES:
- Flexibly adjust to evolving logistics challenges, ensuring faster responses and more efficient logistics management
- Focus on high-priority deliveries while minimizing disruptions and keeping shipments on track
Stay ahead with real-time tracking updated at every checkpoint
Keep customers and support teams informed with real-time, AI-driven delivery updates that adapt to changing conditions.
KEY FEATURES:
- AI dynamically adjusts delay predictions based on live carrier updates, fulfillment delays, and external factors
- Identify and communicate delays, lost packages, and delivery disruptions before customers ask
Improve fulfillment performance with actionable insights
Gain real-time, AI-powered insights to streamline logistics, reduce delays, and improve delivery performance.
KEY FEATURES:
- Use AI-driven analytics to track carrier reliability, delay trends, and fulfillment bottlenecks for smarter logistics optimization
- Gain real-time insights to refine SLAs, minimize disruptions, and improve overall delivery reliability
Seamlessly integrate with your existing tech stack
Our AI-powered model integrates seamlessly with existing order management, logistics, and customer service platforms, enabling automated delay detection and notifications with minimal setup.
The system continuously learns from real-time shipping data, continuously improving prediction accuracy and ensuring brands can proactively manage evolving logistics challenges.
Let parcelLab Copilot do the heavy-lifting for you
Built for Experience Designers dedicated to post-purchase excellence
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Why users love parcelLab
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
Sebastian H., LocalHeroBox
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I’m also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.”
Marten M., Retail
Validated reviewer via G2
“I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation.”
parcelLab user, consumer goods
Validated reviewer via G2
“parcelLab is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated.”
Christine O.
Validated reviewer via G2
“Transparent tracking is beneficial because we can always know shipment status and why there is delay in the delivering process.”
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
Your questions, answered
parcelLab’s machine learning algorithm analyzes historical shipment data, real-time tracking updates, and external logistics factors to identify shipments at risk of delay before they impact customers.
The model leverages industry-wide shipping data and carrier-specific insights, and continuously learns from carrier trends, fulfillment performance, and external disruptions to refine its predictions. All forecasts are referenced against an announced delivery date, such as those generated using parcelLab’s predictive delivery promise, ensuring highly accurate and reliable delivery forecasts.
By enabling early intervention and proactive notification of customers before they inquire, AI-driven delay alerts reduce WISMO inquiries by 30%, easing the burden on customer service teams, particularly during peak periods.
Proactive tracking updates via emails, SMS, and branded tracking pages help customers feel informed, not only cutting inbound support tickets, but increasing satisfaction. Retailers using proactive delay notifications have seen a 20% increase in delivery satisfaction scores.
Yes, parcelLab’s AI-driven delay predictions seamlessly integrates with:
- Order management systems (OMS)
- Warehouse management systems (WMS)
- Carrier tracking APIs
- Customer service platforms like Salesforce, Zendesk, and Gorgias
This ensures automated delay prediction, real-time notifications, and deep logistics insights, enabling retailers to manage delays efficiently and optimize operations.
While some post-purchase solutions offer estimated delivery dates and basic delay detection, most focus on tracking and post-delay communications. parcelLab’s AI-powered platform predicts delays before they happen with:
- Predictive AI models that detect 90% of delays with 85%+ accuracy
- Customizable alert thresholds to match business needs
- Deep carrier analytics that improve fulfillment performance
Retailers can take proactive action rather than just reacting to disruptions, ensuring a better customer experience and improved operational efficiency.
Design experiences that create customers for life
