What we deliver
Our AI-powered machine learning continuously analyzes real-time carrier performance, historical shipping trends, and regional logistics data to flag shipments at risk of delay, before they impact customers.
Automatically send branded emails, SMS, and tracking updates about potential delays, keeping customers informed and reducing WISMO while easing the pressure during peak seasons like Black Friday.
With real-time visibility into delays and instant alerts, support teams can proactively update customers, resolve issues faster, and create a smoother experience.
Track on-time performance, delay patterns, and exception trends to improve SLAs, negotiate better carrier agreements, and optimize shipping routes for faster, more reliable fulfillment.
Proactive notifications from intelligent delay predictions prevent customers from reaching out, reducing the customer service burden.
Customers trust brands that communicate proactively and transparently about delivery status, resulting in higher satisfaction scores.
A machine learning algorithm analyzes real-time and historical data against an announced delivery date to accurately predict 90% of delayed shipments.
Predict delivery delays
Leverage real-time data and predictive analytics to identify potential delivery issues before they happen. Give your team the chance to act fast, notify customers early, and maintain trust through complete transparency.
Empower teams with real-time insights and AI-driven alerts to deliver faster resolutions and a seamless customer experience.
KEY FEATURES:
AI-powered delay predictions keep customers informed in real-time, reducing WISMO and improving resolution times.
KEY FEATURES:
Gain real-time delivery insights and proactively manage delays to enhance customer trust and streamline operations.
KEY FEATURES:
Define delay probability thresholds based on specific carriers, regions, service levels, shipment urgency, or fulfillment workflows to match your business priorities.
KEY FEATURES:
Keep customers and support teams informed with real-time, AI-driven delivery updates that adapt to changing conditions.
KEY FEATURES:
Gain real-time, AI-powered insights to streamline logistics, reduce delays, and improve delivery performance.
KEY FEATURES:
Our AI-powered model integrates seamlessly with existing order management, logistics, and customer service platforms, enabling automated delay detection and notifications with minimal setup.
The system continuously learns from real-time shipping data, continuously improving prediction accuracy and ensuring brands can proactively manage evolving logistics challenges.
With parcelLab’s delivery experience platform, brands can take full control of tracking, updates, and customer communication—offering a branded portal, real-time notifications, and complete shipment visibility to reduce WISMO, build trust, and turn deliveries into a seamless brand experience
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it—here’s what our customers say.
Sebastian H., LocalHeroBox
Validated reviewer via G2
“I value parcelLab for its functionality, enabling us to stay closely connected with our customers. Unlike our past dealings with Narvar, which was heavily branded, parcelLab works quietly in the background, highlighting our brand. I’m also impressed by their prediction feature, which has boosted orders on our product description page and at checkout.”
Marten M., Retail
Validated reviewer via G2
“I especially like the added features of Campaign Manager and Trending Late, making personalisation of communication to customers easy and enables better tracking of delays and other deviations in my organisation.”
parcelLab user, consumer goods
Validated reviewer via G2
“parcelLab is very useful as it is extremely accurate about tracking the orders whether through the delivery or the return, it gives you all the details you need, and also sends the customers all the notifications that are important to be updated regarding their orders, I also must mention the easiness of implementation, the site is very easy to use, as everything is clear and nothing complicated.”
Christine O.
Validated reviewer via G2
“Transparent tracking is beneficial because we can always know shipment status and why there is delay in the delivering process.”
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
What Our Customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
parcelLab’s machine learning algorithm analyzes historical shipment data, real-time tracking updates, and external logistics factors to identify shipments at risk of delay before they impact customers.
The model leverages industry-wide shipping data and carrier-specific insights, and continuously learns from carrier trends, fulfillment performance, and external disruptions to refine its predictions. All forecasts are referenced against an announced delivery date, such as those generated using parcelLab’s predictive delivery promise, ensuring highly accurate and reliable delivery forecasts.
By enabling early intervention and proactive notification of customers before they inquire, AI-driven delay alerts reduce WISMO inquiries by 30%, easing the burden on customer service teams, particularly during peak periods.
Proactive tracking updates via emails, SMS, and branded tracking pages help customers feel informed, not only cutting inbound support tickets, but increasing satisfaction. Retailers using proactive delay notifications have seen a 20% increase in delivery satisfaction scores.
Yes, parcelLab’s AI-driven delay predictions seamlessly integrates with:
This ensures automated delay prediction, real-time notifications, and deep logistics insights, enabling retailers to manage delays efficiently and optimize operations.
While some post-purchase solutions offer estimated delivery dates and basic delay detection, most focus on tracking and post-delay communications. parcelLab’s AI-powered platform predicts delays before they happen with:
Retailers can take proactive action rather than just reacting to disruptions, ensuring a better customer experience and improved operational efficiency.
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