On-demand webinar

Choppy waters ahead: Opportunities and challenges for retailers and brands in 2025

Gain expert insights into the shifting retail landscape and strategies for success in uncertain times. Explore key drivers of customer experience, the impact of AI and marketplaces, and the role of sustainability in the future of retail.

Back to Resource Hub

Delivery

December 10, 2024

By submitting the form, you agree to receive marketing information according to our Privacy Policy. You can unsubscribe at any time.

Share this story

Share on X
Share on Facebook
Share on LinkedIn

Our post-purchase software can help increase your average order value.

Learn more

Series summary

As global economic conditions fluctuate and consumer confidence shifts, retailers are confronted with a complex mix of challenges and opportunities. In this webinar, Giles Whiting, CEO of parcelLab, and featured guest Sucharita Kodali, Vice President and Principal Analyst at Forrester provided an overview of the current state of retail and also offered actionable strategies on how to succeed during these challenging times.

Learn about the significant drivers of customer experience excellence in digital sales and post-purchase engagement, and discover the pivotal roles of AI, marketplaces, and sustainable business practices in shaping the future of retail.

At parcelLab, we understand the stakes. Every year, our platform helps facilitate 155 million returns globally. Every 45 minutes, we enable 18,000 returns, providing invaluable insights into customer behavior and retailer challenges.

Walk away with data-driven insights and practical strategies to navigate market uncertainty, enhance customer engagement, and drive long-term growth.

0 %