Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Research
Home and living industry insights
The home and living industry is evolving as consumers expect seamless experiences. Our report covers key trends, strategies, and case studies to help brands optimize operations and stay competitive.
December 12, 2022
Share this story
Download the study for exclusive post-purchase insights
Research summary
Germany’s home and living industry is evolving rapidly, with consumer expectations shifting towards seamless experiences both online and offline. Our report offers a deep dive into the latest trends, challenges, and opportunities within this dynamic sector, helping brands stay ahead of the competition.
In this study, you’ll discover
- Key consumer trends in the home and living market
- Strategies for enhancing the online shopping experience
- How leading brands are optimizing supply chain and delivery
- Case studies showcasing innovative approaches in the industry
When customers pay for shipping, they expect top-tier service. Yet, our study shows that many home & living retailers still fall short in delivering a smooth and transparent post-purchase experience.
Customers expect seamless post-purchase experiences, but many home & living retailers struggle with shipping costs, returns, and delivery transparency. The data reveals where brands are falling short—and where opportunities for improvement lie.
Key stats that matter
0
%
No major home & living retailers offer free shipping, but 50% provide it above a minimum order value
0
%
Ten out of 14 major home & living retailers offer free returns
0
%
More than a third of retailers failed to deliver on time
