5 questions to ask when evaluating a post-purchase software

Webinar summary

Choosing the right post-purchase solution is complex—it must serve multiple teams with different priorities. While digital and eCommerce teams focus on optimizing the buying experience, logistics and customer service teams are dedicated to fulfillment, delivery, and support. The ideal platform must align with all these goals while offering the flexibility to fit your unique business needs.

In this webinar, Angus Knights, Head of Product Success at parcelLab, and Martin Weis, Global eCommerce Operations Manager at STOKKE, engage in a real conversation about selecting the best post-purchase partner. They discuss the five essential questions every business should ask when evaluating post-purchase software, share real-world examples of effective post-purchase communications, and provide insights into the future of post-purchase experiences.

At parcelLab, we understand the stakes. Every year, our platform helps facilitate 155 million returns globally. Every 45 minutes, we enable 18,000 returns, providing invaluable insights into customer behavior and retailer challenges.

Gain valuable industry perspectives and discover how to choose a solution that enhances customer journeys while optimizing operational efficiency.