Secrets of an online shopper: Facts and figures about consumers’ online shopping behavior

Webinar summary

Understanding what drives online shoppers is key to creating a seamless and engaging post-purchase experience. To uncover exclusive consumer insights from Germany, parcelLab has partnered with YouGov to analyze how customers react to delivery issues, what they expect during peak shopping periods, and how brands can optimize their post-purchase strategies. This webinar presents valuable data that retailers can use to benchmark their performance against industry standards and refine their approach to customer experience.

This fast-paced and engaging 25-minute session goes beyond just insights—it’s designed to energize and inspire. Participants will gain a fresh perspective on what consumers truly want, while also competing for exciting prizes for all attendees.

At parcelLab, we understand the stakes. Every year, our platform helps facilitate 155 million returns globally. Every 45 minutes, we enable 18,000 returns, providing invaluable insights into customer behavior and retailer challenges.

Whether you’re looking to enhance customer satisfaction, outperform competitors, or simply gear up for the holiday rush, this webinar delivers actionable takeaways and a dose of motivation to power through the peak season.