Returns: Addressing the billion-dollar problem in retail

Webinar summary

Returns are a growing challenge in retail, bringing lost revenue, frustrated customers, and environmental concerns. As online shopping continues to rise, retailers face increasing pressure to improve their returns processes. Every poorly managed return damages customer loyalty, while the sheer volume of online orders creates operational strain.

This webinar explores the biggest pain points in returns logistics and provides actionable strategies to reduce costs, enhance customer satisfaction, and improve efficiency. Industry experts will share insights from an analysis of returns across 500+ global brands, revealing key trends and best practices.

Learn how to tackle common returns challenges, implement solutions that optimize operations, and recover lost revenue. The session will also showcase how parcelLab’s dedicated Returns Portal helps retailers create a smooth, customer-friendly returns experience while maintaining profitability. Retailers looking to refine their approach, improve logistics, and strengthen customer retention will find valuable takeaways in this webinar.