On-demand webinar

Boosting the bottom line by improving the post-purchase journey with parcelLab Engage: A TEI deep dive

Explore the key trends shaping retail’s future and learn how leading brands are leveraging AI, marketplaces, and sustainable strategies to drive growth and efficiency.

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September 26, 2024

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Series summary

parcelLab, the premier global provider of post-purchase experience software, commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying parcelLab’s solution.

In this webinar, Noel Hamill, Global Chief Marketing Officer at parcelLab, José Pedro Sá, Senior Business Analyst Delivery at FARFETCH, and guest speaker Jan Sythoff, Principal Consultant at Forrester, dive into the results of the Total Economic Impact™ (TEI) of parcelLab Engage.

Start with the end in mind to create the best customer experience.

Discover how two global retailers are using parcelLab Engage to recapture revenue, enhance customer satisfaction, and optimize operations. Learn how they drive incremental profit by redirecting customer traffic back to their website, reduce WISMO contacts to improve the customer experience, and streamline service processes to boost efficiency and employee morale.

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