The PPX Institute
Turn transactional relationships into customers for life
Your customers don’t stop caring after checkout. Why should you?
Overview
What is the Post-Purchase Experience (PPX) Institute?
The PPX Institute is designed to help retailers master the number one driver of customer lifetime value: the post-purchase experience.
79% of customers say their loyalty is decided by what happens after they buy. Yet brands still treat the post-purchase experience as an afterthought, costing them revenue and reputation.
The blind spot ends here.
What we deliver
Master the post-purchase experience with proven insights
Proven frameworks
The post-purchase maturity model, ROI calculators, and playbooks trusted by leading retailers.
Global benchmarks
Data-driven insights from 1B+ post-purchase interactions across 175+ countries.
Certifications & training
Upskill teams with the only certification program focused on delivery, returns, and loyalty innovation.
Community
We’ll work with you to align actions and track your progress through rCollaborate with brands and experts shaping the future of the post-purchase experience. egular business reviews.
Built for retail leaders that demand more than “good enough”
Join the PPX Institute today!
Transform your post-purchase experience today
