Overview
What is the Post-Purchase Experience (PPX) Institute?
The PPX Institute is designed to help retailers master the number one driver of customer lifetime value: the post-purchase experience.
79% of customers say their loyalty is decided by what happens after they buy. Yet brands still treat the post-purchase experience as an afterthought, costing them revenue and reputation.
The blind spot ends here.

What we deliver
Master the post-purchase experience with proven insights
Proven frameworks
The post-purchase maturity model, ROI calculators, and playbooks trusted by leading retailers.
Global benchmarks
Data-driven insights from 1B+ post-purchase interactions across 175+ countries.
Certification & training
Upskill teams with the only certification program focused on delivery, returns, and loyalty innovation.
Community
Collaborate with brands and experts shaping the future of the post-purchase experience.
Built for retail leaders that demand more than “good enough”
Join the PPX Institute today!
Transform your post-purchase experience today
