Returns are no longer just a back-end process, they are a vital component of the customer journey that can make or break a retailer’s relationship with its customers. Our guide reveals how to justify and evaluate a returns experience management solution.
A brand’s returns policy isn’t just a policy—it’s a deciding factor in customer loyalty and profitability. The numbers reveal why an optimized returns experience is a must.
Nine out of ten shoppers are influenced by a brand’s returns policy
A third of revenue is lost from returns due to operational costs and missed sales
Two-thirds of shoppers are unlikely to shop again with a retailer that has a complex or difficult returns process
Returns don’t have to be a revenue drain. With the right approach, they can drive retention, increase operational efficiency, and even boost customer lifetime value.
Don’t let inefficiencies hold you back – take control with a robust, integrated returns experience management solution.
Selecting the right returns management solution is about more than just processing returns—it’s about creating a frictionless, data-driven experience.
Making the returns process seamless and giving the shopper an easy route to refund/exchange
Anticipating returns volume to ensure optimum resource allocation and reduce the processing speed
Processing returns quickly to issue timely refunds to shoppers
Delivering personalized follow-ups and product recommendations based on purchase history
Sharing return status updates timely and proactively to keep the shopper informed
