Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Data protection according to EU-GDPR
At parcelLab, we protect your data like it’s our own
The protection of your customer data is very important to us. Therefore we are open and transparent about our data protection policy.
Data protection officer
Our Data Protection Officer is ePrivacy GmbH, and all employees are well-trained in GDPR Article 32(4).
Data encryption
Data transmission and storage are securely encrypted for maximum protection.
Server in Germany
The cloud contract specifies that data won’t be moved to different servers or regions.
Security & privacy features
Physical security
Our services rely on AWS with robust data center security and environmental controls.
Encryption
Critical data is encrypted at rest and during transit on both external and internal networks.
Data usage
We never use or access your data for advertising purposes.
Data security
We ensure 100% data security with double-layer protection: encrypted and password-protected databases.
Integrated services
We use OAuth2 for secure authorization, avoiding the storage of usernames or passwords for other SaaS services.
Privacy & safety
Adjust the privacy settings of our features and tools to easily meet all your needs.
Data privacy
We respect your account’s privacy, using customer data only for our service with your permission.
Data recovery
Your data regularly gets backed up to provide a 24-hour RTO and RPO.
Data ownership
Your data is entirely yours. Personal data is auto-deleted after 90 days, and we won’t remove your data without your knowledge.