Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
Platform
Platform support
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Solutions
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Why parcelLab
Why top retailers choose parcelLab over the rest
AI and innovation
Transforming post-purchase with AI
PPX maturity curve
Discover where you stand on the curve
PPX Institute
Turn transactional relationships into customers for life
Post-purchase audit
Experience your brand the way your customers do
WHAT'S NEW
Meet the platform
The industry’s first and only PPX platform tailor-made for retailers
Benchmarking
Benchmark against the industry in real-time
Copilot
Turn delivery anxiety into customer satisfaction with AI
AI Email Editor
Streamline operations and reduce complexity with AI-powered automation
Campaign Manager 2.0
Run campaigns that drive revenue
Smart Survey
Collect feedback and drive improvements
Enhance delivery experience
Seize control of your delivery experience
Track & communicate
Keep your customers engaged
Set up a branded tracking portal
Keep customers in your ecosystem
Create personalized journeys
Deliver the right message, at the right time
Run targeted campaigns
Create campaigns that convert
Predict delivery delays
See delivery issues before they happen and take proactive action
Streamline claims management
Reclaim time, revenue, and customer trust
Resolve customer inquiries
Empower your customer service teams
Make returns seamless
Transform customer dissatisfaction into revenue retention by digitizing returns and exchanges.
Track and inform returns status
Create a seamless returns experience that retains customers
Self-service returns portal
Let customers register returns with ease
Personalize returns journey
Encourage exchanges over refunds
Forecast returns volume
Anticipate return patterns before they happen
Offer flexible returns
Give your customers versatile return options that cater to their preferences
AI-powered post-purchase
Optimize every post-purchase interaction with parcelLab's AI agents
Execute with AI
Harness the power of AI agents
Predict with AI
Stay ahead with real-time insights & forecasts
Simplify with AI
Cut complexity & streamline operations
Personalize with AI
Deliver tailored experiences
Reduce WISMO & WISMR calls
Keep customers in the loop & support smarter
Turn returns into revenue
Make returns seamless, maximize revenue
Manage complex post-purchase scenarios
Handle exceptions, claims & logistics
Optimize post-purchase campaigns
Boost engagement & drive conversions
Enhance personalization and engagement
Create 1:1 tailored experiences
Customer success stories
Join the leading brands worldwide. You're in good company.
Resources
Company
Last month, we announced that the parcelLab team had successfully raised $112 million in our Series C investment round. Since then, the team have been reflecting on what this milestone will mean for the company. Mike Harris, our VP Global Sales, gives his thoughts on how the investment round will affect his team, their goals and their day-to-day activities.
I think we have all seen the immediate impact of our Series C funding. In the sales team particularly, it’s allowing us to hire faster and accelerate our growth. But most importantly, it’s helping us attract the best sales talent in the market. When you can tell candidates that we’ve just raised $112 million, it changes their perspective of parcelLab and the opportunity to work with us. This funding is evidence that we’re a successful company in a strong market and we’re going to be around for a while.
And that’s the same for potential customers and partners. It’s boosted our credibility. These companies can see that we’re doing something special and it’s now been validated by a very respected external source. On a related note, I am particularly excited to be working with Insight Partners. They are one of the top venture capital companies in the US for B2B SaaS and have a great track record investing in successful companies. Our association with Insight Partners will boost our profile in the US. We look forward to working closely with them as we expand our presence in the US market.
The investment means that we will be able to build more products for new and existing customers, and do so much faster than we could before. We have an exciting product roadmap ahead of us. We intend to remain the global leader in the fast-moving Operations Experience category.
It’s important to remember that even though we’re entering new markets, we are still just getting started in Europe. We do already partner with 500+ brands in Europe and around the world. However we don’t want to lose focus on growth and building momentum. Even with this Series C investment, our job is still the same: bring people and brands closer together across the world.
I love our Digital First initiative for several reasons. Firstly, I feel like we are putting trust in and empowering our sales teams to make decisions about where and how they work. That’s really powerful and is highly valued by our team. Another advantage is that it makes building our team in new markets much easier. We don’t have to build an entire team and set-up an office in a specific city. We can just hire the best talent wherever they are located. It makes scaling much faster.
That said, I believe in the impact of having the team together and collaborating. I don’t think that will ever go away. We see this especially with our SDRs; having them together in the office is great for their energy. It’s infectious. It’s nice to have people around to learn from as well. That’s something you don’t get as easily when you’re working from home. So, the plan is continue to have regular weekly meet ups in the office whilst maintaining the balance of office and remote flexibility.
I’ve been very impressed with the resilience of our sales team through the pandemic. They performed incredibly well last year, considering everything that happened. With the pandemic hopefully soon behind us, we are very excited about the impact the new Series C funding will have on our team, customers and partners. Exciting times for sure. Stay tuned for more!
To find out how we secured an $112 million investment into our leading Operations Management Platform, and how we plan to help more brands deliver a seamless experience, read our press release.
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