Why parcelLab?
Discover why parcelLab is the go-to post-purchase partner for top retailers across the globe
Technology leaders
Still stuck managing Narvar’s limitations?
Tech leaders choose parcelLab to eliminate post-purchase blind spots, reduce vendor complexity, and deliver scalable, real-time customer experiences—without burning dev cycles.
Trusted by countless brands who switched to parcelLab
Why parcelLab
Why CIOs and technology leaders switch to parcelLab
When Narvar limits your data, flexibility, and team autonomy, the entire stack slows down. parcelLab replaces static integrations with scalable, API-first infrastructure that supports business-led innovation and tech-led efficiency.
Own your customer experience – end to end
With Narvar, tracking and comms sit on their domain. With parcelLab, you bring that control in-house—with full visibility, clean integration, and no third-party redirects.
Real-time data. No more delays.
parcelLab connects directly with your carriers and systems, delivering raw, event-level data and real-time updates. From engagement metrics to delivery failures, you own it.
Built to remove backlog
Business users can manage rules, templates, and message flows without dev tickets. parcelLab helps CIOs reduce tech debt, increase responsiveness, and align with modern IT governance.
Designed for observability
From failed scans to CS spikes, parcelLab offers instant alerts, monitoring, and escalation triggers. Tech teams can spot—and solve—issues before they escalate.
Why you should make the switch from Narvar to parcelLab
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Fewer WISMO contacts
Real-time carrier data means your team solves delivery issues before they reach support.
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Onboarding window
parcelLab deploys fast—with minimal engineering dependency.
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Higher click-through rate
Drive customer engagement across post-purchase communications with hyper-personalized campaigns.
Ready to make the switch?
Seize control of your delivery experience today
Still stuck with Narvar?
We’ll make the switch easy
Switching is not painful. Staying is. That’s why we’re making it seamless for you to move over to parcelLab.
Contract buyout
We’ll onboard you now – free – until your Narvar contract ends. Start benefiting immediately.
One-click switch
Already using Narvar? Our tech is API-compatible. Just replace your tracking endpoint, and you’re live.
Fully-managed migration
Complex setup? No problem. We’ll handle the heavy lifting: logic mapping, segmentation rules, and rollout support.
“URBN has partnered with parcelLab to enhance our customers’ post-purchase experience. We selected them for their headless APIs, which allow us to integrate real-time, normalized shipping and returns data directly into our native customer touchpoints. This capability provides clear, consistent shipping event updates and a reliable platform, aligning with our strategic goals for customer satisfaction and operational efficiency.”
Rob Frieman
CIO, URBN
“The parcelLab PPX platform brings the Data Flywheel to life and turns post-purchase into a data-driven growth engine that helps brands build customers for life.”
Tobias Buxhoidt
CEO
What our customers told Forrester
“We lacked control and visibility on this part of the customer experience, especially as we were growing, it was harder to manage the carrier communications data, so we missed traffic and opportunities. There was potential for brand damage from inconsistent messaging and tone, impacting customer satisfaction and brand reputation.”
Senior Business Analyst
Luxury fashion retailer
The market agrees on the best choice
Over 150 reviews on G2 and recognition as a Leader in post-purchase prove we’re making a real impact. We were even named one of G2’s Top 50 Supply Chain & Logistics Software products for 2025. But don’t take our word for it – here’s what our customers say.
Jade W, Digital Experience Lead
Validated reviewer via G2
“We migrated over from Narvar, which was a horrible, painful experience. parcelLab was a dream to use and had great support technicians for training members of the team.”
Sebastian H
Validated reviewer via G2
“Narvar’s heavy branding often overshadowed our own, while parcelLab allowed our brand to shine. Also, the data reliability with Narvar was a concern.”
Ankur S, Founder
Validated reviewer via G2
“We moved from narvar to parcelLab mainly due to our expanding global operations. parcelLab’s global coverage better suited our needs, providing a more consistent post-purchase communication experience across different regions.”
Chika M.
Validated reviewer via G2
“I switched from Narvar to parcelLab mainly because, even though Narvar heard my issues, they didn’t really do much about them. Things stayed the same and I felt left in the dark. With parcelLab, they’re more on the ball and actually help fix problems. It’s been a better fit for me.”