Stronger together
Metapack provides you with scale, supporting 350+ carriers and 4,000+ services. parcelLab turns that foundation into branded tracking pages, proactive comms, and a seamless returns portal, so operations run smoothly and customers keep coming back.
Why Metapack + parcelLab
You already trust Metapack to connect you to 350+ carriers and manage shipping at scale. By adding parcelLab, you can turn that operational strength into customer impact with branded communications, proactive tracking, and seamless returns that reduce service costs and build loyalty.
See it in action
By layering parcelLab on top, every shipment, update, and return becomes a branded, proactive experience that reduces WISMO, builds loyalty, and drives revenue.
Metapack ensures operational scale. parcelLab turns those events into branded moments that drive engagement and retention.
Metapack standardizes carrier data. parcelLab transforms it into multi-channel branded notifications and real-time tracking through an order status page that cut WISMO and boost engagement.
Metapack powers delivery execution and returns logistics. parcelLab takes it further by tailoring every post-purchase touchpoint based on customer segments and behavior. The result: personalized offers, relevant messaging, and consistent brand experiences.
Metapack provides return labels and carrier choice. parcelLab powers the branded returns portal, refund comms, and real-time tracking that builds loyalty.
Metapack reports on carrier performance. parcelLab adds post-purchase engagement and return behavior insights, giving retailers a full picture of cost and loyalty impact.
Keep customers informed before they need to ask. Proactive updates reduce uncertainty, prevent inquiry spikes, and create a smoother post-purchase experience.
Drive more customer engagement and boost cross-sell opportunities by bringing shipment tracking directly to your website and keeping shoppers connected to your brand at every step.
Streamline returns with a digital portal and offer alternatives through exchanges or store credits to maximize repeat purchases.
““The partnership with parcelLab will help us to provide seamless post-purchase interactions that keep customers happy and engaged. Having timely and relevant communication with our customers at this important stage of the purchase journey not only reduces the pressure on our teams internally – meaning that when an issue does arise they can provide faster responses – but it means we are well positioned to drive greater loyalty and repeat purchases.”
Nick Ormerod
Customer & Digital Director at New Look
