parcelLab is the most powerful end-to-end post-purchase platform. We‘re obsessed with helping brands optimize Customer Lifetime Value and create customers for life.
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Who we are
parcelLab is a global leader in post-purchase software
Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experiences, creating unique moments of pure joy for their customers.
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1.6B packages tracked
parcelLab’s powerful platform enables retailers to keep their customers proactively informed from checkout through delivery.
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550+ carriers
We connect with carriers all around the globe to make sure your post-purchase experience is seamless.
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200 employees
Our talented parcelCrew is passionate about perfecting the post-purchase experience and helping retailers create customers for life.
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1000+ customers
parcelLab is trusted by global brands to reduce friction, increase efficiency, and keep customers engaged during every step of the post-purchase journey.
Our vision
Creating customers for life for retail brands
Our mission
Build the world’s most powerful post-purchase platform, empowering brands to design highly engaging experiences that deliver maximum lifetime value
Our purpose
We understand the business of retail and eCommerce. We help you optimize Customer Lifetime Value and create customers for life.
Our values
At parcelLab, our values shape how we work, collaborate and grow. We believe that when people thrive, businesses do too. That’s why we put our People First—creating an environment where diverse perspectives are valued, ideas are heard, and everyone has the opportunity to succeed. Our values shape how we support each other, challenge the norm, and create the best post-purchase experiences for the world’s biggest brands.
We build and succeed together
Teamwork is at the heart of everything we do. We share ideas, challenge and support one another to create something greater than the sum of our parts. Success is not just individual—it’s a parcelCrew achievement.
Own it, improve it
We take ownership of our work and its impact, focusing on proactive problem-solving, learning from mistakes, and always improving. It’s not just about getting things done—it’s about making them better.
Stronger through diversity
Different perspectives drive innovation. We foster an inclusive culture where every voice matters, diverse ideas fuel growth, and embracing differences leads to better solutions for our team and customers.
Challenge, learn, grow
Growth comes from stepping outside our comfort zones. We embrace curiosity, challenge, and continuous learning, supporting each other in pushing boundaries and evolving together. One Crew.
Meet the parcelCrew
Meet our parcelCrew—a team of passionate, skilled, and driven individuals who make parcelLab what it is. With diverse expertise and a shared commitment to excellence, we work together to deliver impactful experiences that turn customers into lifelong advocates.
Our board members are industry leaders and innovators who help shape the future of parcelLab. With their expertise, they guide our strategy, drive innovation, and unlock new opportunities for growth.
We’re looking for passionate talent to be part of our growing team. With over 200 employees across North America and EMEA, you’ll have the chance to make an impact from day one.
“parcelLab to me means this great team spirit & culture of curiosity and openness. I’ve only ever met interesting people, who were willing to help, eager to connect and pull together as a team.”
Angus Knights
Director of Product
Want to learn more?
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Resources
Discover our latest U.S. eCommerce Shipping Experience Study
parcelLab careers
