About us
We create customers for life
parcelLab is the most powerful end-to-end post-purchase platform. We‘re obsessed with helping brands optimize Customer Lifetime Value and create customers for life.

Our vision
Our mission
Our purpose
Meet our parcelCrew—a team of passionate, skilled, and driven individuals who make parcelLab what it is. With diverse expertise and a shared commitment to excellence, we work together to deliver impactful experiences that turn customers into lifelong advocates.
Our board members are industry leaders and innovators who help shape the future of parcelLab. With their expertise, they guide our strategy, drive innovation, and unlock new opportunities for growth.
parcelLab careers
We’re looking for passionate talent to be part of our growing team. With over 200 employees across North America and EMEA, you’ll have the chance to make an impact from day one.
“parcelLab to me means this great team spirit & culture of curiosity and openness. I’ve only ever met interesting people, who were willing to help, eager to connect and pull together as a team.”
Angus Knights
Director of Product
Stay ahead with the latest insights, product updates, and expert tips on elevating post-purchase experiences.
Get exclusive event invites and industry insights—straight to your inbox.